Asim (Sales) was very helpful and informative about the cars my wife and I were looking at

I complained over 2 weeks ago and I still haven’t had a response given you say I would hear back within 14 days. Ticket 83947144 I’d be grateful for some feedback.

I submitted the original complaint 13/10/25 no response sinceTicket 83326328

Fast and easy

My enquiries to replace an existing car were met with consistently high quotes and poor trade-in values. Example Q6 etron Edition 1. £899.00pcm whereas I ended up purchasing from Dundee saving me £275.00pcm over a 48 month PCP.Just because you are my local dealership that should not allow you to take advantage. Especially when the car if financed thro' VWFS. Your sales agents claimed to match Carwow prices, but I ended up negotiating a better deal than Carwow.

My sales assistant was Steve .. he was absolutely brilliant .. he was patient as I'm terrible at making a decision .. he never ever pressured me i would've run a mile if he did .. he continuously searched for alternative options & his knowledge of the vehicle i was enquiring about was 1st class ..I never got over the line with a sale because of my own indecision but when I feel more settled I will be back to see Stteve 👍

I purchased a audi s3 from teesside audi rv22 znd3 weeks ago. Last week I had the rear tyres changed they were down to 2mm. I was informedby kwik fit that one wheel was buckled.I contacted teesside audi to book car in forinspection.two time in person two time on the phone with no response.

I made an enquiry for a new car A1 35tsfi s line and mentioned i didnt want to pay over a certain amount.The guy said he couldnt do the amount snd did not offer any other figure.I re emailed showing him a carwow price and said should i just order through them then.I did not recieve any rrply at sll.So i went to JCT600 Audi at York,showed them the carwow price and spec.and they even beat it as stock coming into them soon.So i hsve ordered the new car with them.

Please see complaint belowShaleen MolloySenior Customer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Ashleigh CollieSent: Wednesday, November 12, 2025 12:13 PMTo: Shaleen Molloy; GDPR HelpSubject: Re: Audi Connect Vehicle Service DueExternal Sender: Confirm legitimacy before acting.Dear Lookers Audi Customer Services,I am writing to raise a serious concern regarding how my personal and vehicle information is being managed within your systems.I am the owner of an Audi e-tron with the registration NL71 JZN/DC12 ASH. Over recent weeks, I have received multiple emails from Audi and/or Lookers Audi relating to vehicles that are not mine:• The first was a booking confirmation for a vehicle in Scotland with an incorrect registration number.• When I called to query this, I was told there was a safety recall on my vehicle and a booking was made under the wrong registration again.• I was then informed this was an error — that there was no recall and my registration had been “updated correctly” in your system.• However, I have now received yet another email regarding a service due for a different Audi e-tron, again with an incorrect number plate.This repeated mix-up suggests there may be a data handling issue or cross-contamination of customer records, which raises serious data protection concerns under the UK GDPR.I would like a formal investigation into:1. Why my contact details are being linked to multiple incorrect vehicles.2. Whether my personal data has been shared or accessed in error.3. What steps Lookers Audi will take to correct this issue and prevent further misuse of my data.Please confirm that this has been logged as a formal complaint, and provide me with a reference number and a named contact for follow-up.I would also appreciate confirmation once the investigation has concluded, along with details of any findings and actions taken.Regards,Ashleigh Collie07807148921Audi e-tron | Registration: NL71 JZN/DC12 ASH________________________________________From: Shaleen MolloySent: 12 November 2025 11:52To: ashleighrichardson@live.co.ukSubject: Audi Connect Vehicle Service DueDear Miss CollieWe’ve been notified by your vehicle Audi e-tron Sportback S line NL21VJG that a service is due soon. If you’d like assistance with arranging a booking at Audi Teesside, simply reply to this email with your preferred date and time, and I’ll be happy to help.If you no longer own the vehicle, please let me know so we can update our records accordingly.Kind regardsShaleen MolloySenior Customer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk

Couldn’t fault the service provided by Bilal, even though site was somewhat restrictive