Complaint 1. Despite a number of telephone calls to Teesside Audi, I am still unclear as to what is covered in my Audi service plan covering my vehicle reg no NU25 BWL. Both the vehicle and service plan were purchased through Teesside Audi. I have received an email from Audi Financial Services which states, 'Your service is now due'.I understand that the service plan includes one service every 12 months or 10000 miles whichever comes first and the first service would include an oil change. However, I received a tel call from Teesside Audi stating that the first service and oil change is not due until 2 years time! The Teesside Audi employee was unable to explain this confusing difference.I have gone ahead and booked a service which is appointed for 17 August but have no clear understanding of what work will be carried out. Please will you provide full details of what what work will be carried out on 17 August? Also, I understand the agreement covers 3 years. When will be the next interval dates and what work is carried out each interval?

Hi I’ve emailed and called and called to book my car in for a service and MOT I have tried now emailing on feedback@lookers.co.uk and it’s says I’m not allowed to email this group

Friendly service. No pressure put on the customer.

Was perfect from start to finish easy, simple, quick

Very pleasant salesman . Good service .

Audi A1 (GL11YAN) has a service plan & had an annual service 4 weeks ago. Last Friday the 26th, car displayed a fault ‘coolant level low, switch off engine’. Upon inspection (cold), clear that level well below minimum. Phoned Audi Teesside booking service to be told that the check of coolant level and top up if required not covered by scheduled annual service, unless we had specifically requested it. We therefore had to source the coolant ourselves and top up 750ml to correct level. Note no sign of leak in system etc. Very disappointed as surely fluid level check should be included in service schedule?

Messed around and ignored for 7 weeks whilst Audi hold on to my reserve depositI paid a reserve deposit for a second hand car, was then messed around ( ignored on emails, asked for calls back from the garage and didn’t get them, couldn’t get any answers from the garage about why the car had taken 6 weeks at the ‘workshop’. In the 7th week on being told the car was back and had things done to it at the workshop that I’d been told and physically shown had already been done when I first paid the deposit, I said I didn’t want to take the car. I’d lost trust in the salesman and what he was telling me as it wasn’t adding up. Ive been chasing for my deposit back (in line with Audi’s T&Cs for 2 weeks and been completely ignored. Completely baffled why Audi Teeside think it’s ok to do this and keep my deposit and not communicate when I’ve asked when I’ll receive it? Will be escalating as a formal complaint. So disappointed.

Excellent customer service and product knowledge

Richard was very pushy, trying to make me make decisions there and then which I was not willing to do. Also trying to push finance plans as much as he could when I stated multiple times I don’t want them.

Salesman Kyle knowledgeable and helpful however car I booked to test drive was not available when I arrived.