Excellent service overall. Sales team were very professional and helpful, especially Kyra who helped us that day.

I recently returned my car for a Q5 recall and in addition to the required CH bolt adjustment a free inspection ? was carried out and a video forwarded to me with an attached defect report. which at best is i believe contrived, the issues in question are highly suspicious. An independent professional inspection has verified this and other reliable data also questions the validity of the Audi dealerships technician's decisions , These dubious vehicle repair requirements (car mlg 1200 mls) and addressed as urgent, (red flagged) with material costs well in excess of market estimates, I believe, requires Trading standards to be made aware off.

Everyone is very welcoming, kind and always there to look after me every time I have been in.

Poor sales man

Terrible experience. Enquired about the car. I was told it will be ready to view Friday, collect Saturday. I was on route to view and recieved a call from the salesman to tell me the battery was flat. Not ideal when handing over almost 20k cash for a car. I came to view anyway and was told in simple terms "well change the battery but it's up to you" the tone and attitude of the salesman was very matter of fact and came across arrogant and not really brothered if they sale went ahead either way. I agreed for new battery on the pretext it'll be ready Monday. Monday came and a phone call it now needs a software update and it'll take 9 hours as this is standard procedure with a new battery. So why wasn't this communicated to me in the first instance? I was told it would be now ready for Tuesday. This was now affecting my ability to commute to work. So I asked the salesman please call me first thing Tuesday to confirm all OK. 0800 came and went. I called Audi Teeside at 0830, no answer. I tried twice again no answer. I had to attend a work meeting so called again at 0945 and NY call was answered. I asked for the salesman, "he's outside moving cars" it was clear to see my sale was not important and other business was. I asked to be called back straight away. 1005 still not call back, so I rang and asked for the salesman to which the person said they didn't know but will find him. He called back at 1020 byy this point I had to cancel work meetings and other business as I knew I wouldn't be able to commute that day. I was then told "the software update didn't fix the problem" what problem? I wasn't told there was a problem! I was clearly being lied to. At this point I said I'd like to cancel the sale as this is now become ridiculous and do not trust the car. The tone and complete dismissive attitude of the salesman was shocking, "OK that fine, bye" at which point I stopped him and asked for more detail on the car and while situation. He gave me some watered down reasons but was clearly not interested and didn't care. Terrible customer service. He said sorry a few times but the attitude was very disappointing. I asked for my deposit to be repaid and ended the call. Awful customer service. Clearly not interested. New BMW now bought instead.

Craig Jones has been excellent unlike the Audi car I bought which has now been with you for 17 weeks still not able to be repaired, Seamus Watson has also acted promptly.

We initially arranged to see an Audi S3 on Monday 29th December 2025 and were dealing with Bilal Agha. I must say from the outset that our poor experience was not the doing of Bilal, to the contrary, he was a gentleman and a pleasure to deal with. After a test drive and some initial negotiations we agreed upon a deal to purchase the Audi S3, which is where things took a decidedly bad turn. This was entirely to do with Bilal's boss, whom I assume was the Sales Manager. I do not know his name but he was an Asian gentleman. It was explained that we would need to collect the car ideally on Wednesday 31st December, I assume to do with the figures for that month. We explained that we could not do that as it was my mother's funeral that day. Whilst Bilal was sympathetic to our situation, his manager certainly was not. He tried to pressurise us into completing the sale as soon as possible and even went as far as insisting that we collect the vehicle first thing Friday morning, 2nd January 2026, but in doing that the extra two hundred and something pounds discounted from the car would be removed. So in essence, we were pressurised into making a rash decision on the spot to agree to collect the car first thing Friday morning and in the process pay an additional two hundred and something pounds for the privilege. This was something my wife and myself were not prepared to do and we walked away from the sale, later purchasing a similar vehicle from another Audi dealership. Bilal did contact my wife on Saturday 3rd January 2025, as he said he would do, explaining that the car had been discounted by £250 and if we were still in the market to buy it. My wife explained that we were not but thanked him for his call and explained that we would willingly have gone ahead and purchased the vehicle had it not been for the poor manners and tactics of the gentleman whom I assume was his Sales Manager. May I again re-iterate that this is not a reflection on Bilal, who was courteous, attentive and helpful at all times. Our experience was such a shame as we had travelled some distance to purchase the vehicle in question.

The salesman Dan was very helpful, and had the car ready to drive when I arrived. I tested an Audi Q5 RS but found the seats very hard. Car prices were on the high side, but the car was clean.

Richard was a great help even though I was looking as a Company Car driver and so wouldn’t be buying directly.

From the moment I stepped through the door I was welcomed and made to feel comfortable. Kyra was absolutely brilliant at understanding what I was looking for, advising and was genuinely interested. She's a huge credit to Teessside Audi.