Richard worked hard to offer me some attractive deals for a Q2 but I decided to choose a different make for a change Richard was very professional in his dealings with me. ThanksNeil Rocket

Got an appointment quickly with test drive and a reasonable offer

Always very friendly and go above and beyond every time I’m in.

Vehicle Registration: KY67 JHOPurchased from: Lookers Audi Teesside (31st Jan 2026)Current Location: Lookers Audi NewcastleNature of Complaint:I am formally complaining regarding the sale of a vehicle of unsatisfactory quality and the subsequent failure of Lookers Audi to provide a remedy without "significant inconvenience," as required by the Consumer Rights Act 2015.Key Issues:Safety-Critical Mechanical Failure: Within just over a month of ownership, the clutch pedal began sticking to the floor. While I initially experienced this intermittently, an Audi Newcastle technician has now confirmed the fault occurred twice during a test drive, rendering the vehicle unsafe to drive.Pre-existing Faults: The vehicle was also booked in for unresolved brake issues and non-functional interior lights, indicating the car was not of "satisfactory quality" at the point of sale.Failure to Provide Mobility: Despite being advised by Audi Newcastle not to drive the vehicle due to safety risks, I have been told a repair could take 1–2 weeks. I have been denied a courtesy car, despite explaining that I require transportation for work.Lack of Communication: I have attempted to contact the Sales and Service teams at Audi Teesside multiple times today with no response.Inconvenient Logistics: I have been told to contact Teesside for a loan car despite being more local to Newcastle. Expecting a customer to travel 40+ miles to resolve a fault present at the time of sale constitutes "significant inconvenience" under my statutory rights.Desired Resolution:As I am within the first six months of ownership, the law presumes these faults were present at the time of sale. I require:An immediate replacement/courtesy vehicle at no cost to me (or the authorization for a third-party rental) so I can continue to work.A free-of-charge repair of the clutch/hydraulic system, brakes, and interior lighting.If a repair cannot be facilitated promptly and without further inconvenience, I reserve my Final Right to Reject the vehicle for a full refund.

I am writing to formally raise a complaint regarding the booking of my vehicle for its first service, together with a recurring fault involving the reversing camera, which was previously repaired by Lookers within the last six months.Today I contacted Lookers to arrange a booking for both the scheduled service and to have the reversing camera fault investigated again. During this call, I requested the collection and delivery service which I have previously been offered and used on two separate occasions when my vehicle was booked in for diagnostic work and repairs.I was informed that because the current booking includes both a service and a diagnostic check, the collection and delivery service cannot be provided due to the diagnostic element. I find this response both inconsistent and disappointing. On previous occasions within the last six months, my vehicle was collected and returned for diagnostic and repair work without issue.Given that this is a recurring fault following a previous repair carried out by Lookers, and considering that the collection and delivery service has been provided previously under comparable circumstances, I would expect the same level of service to be extended on this occasion.I would therefore ask that this matter is reviewed and that you clarify why the service previously offered is now being refused. I would also appreciate confirmation as to whether collection and delivery can be arranged for this booking.If this cannot be resolved, I would appreciate the matter being escalated to the relevant customer service or management team for further review.I look forward to your prompt response.

I am writing to formally raise a complaint regarding the booking of my vehicle for its first service, together with a recurring fault involving the reversing camera, which was previously repaired by Lookers within the last six months.Today I contacted Lookers to arrange a booking for both the scheduled service and to have the reversing camera fault investigated again. During this call, I requested the collection and delivery service which I have previously been offered and used on two separate occasions when my vehicle was booked in for diagnostic work and repairs.I was informed that because the current booking includes both a service and a diagnostic check, the collection and delivery service cannot be provided due to the diagnostic element. I find this response both inconsistent and disappointing. On previous occasions within the last six months, my vehicle was collected and returned for diagnostic and repair work without issue.Given that this is a recurring fault following a previous repair carried out by Lookers, and considering that the collection and delivery service has been provided previously under comparable circumstances, I would expect the same level of service to be extended on this occasion.I would therefore ask that this matter is reviewed and that you clarify why the service previously offered is now being refused. I would also appreciate confirmation as to whether collection and delivery can be arranged for this booking.If this cannot be resolved, I would appreciate the matter being escalated to the relevant customer service or management team for further review.I look forward to your prompt response.

Asim Khan was really helpful, not pushy but just very helpful. We could have a test drive there and then and he explained everything well to enable us to think about choices and finance.

Kyra was fantastic, very helpful and deserves a pay rise

I’m writing to you to express my disappointment with regards to the experience I have had following purchasing a vehicle at Teesside Audi in December.I purchased a vehicle in December (paid in full) and have still not had my enquiry dealt with after waiting 3 months. I was supplied with two keys for the vehicle and one key will not connect to the car. When collecting my car for the second time (following already having to take this back due to re-touching on the body work that had not been completed at point of first pick up) Dan had informed me that they had replaced the battery in the key and this still would not work and so would have to order a new key for the vehicle and would be back in touch with me when this was ready in the new year.I have contacted the sales person on a number of occasions through email to chase up the status of this (when he has previously been responsive through this method of contact) and he has not replied and continued to ignore my emails. I have emailed to chase up the status of this order aswel as asking advice regarding the type of battery that would be needed as the key that is working was also notified to be low in battery.Having had no response from Dan, I visited the store last week and my queries were listened to by another member of staff which was appreciated and was told that this would be passed onto the manager the next morning and this would be chased up. In the meantime, he had advised me to try a different method for connecting the key to the vehicle, however, this is still not working.I am still awaiting to hear from the team regarding the status of this key.During waiting, the car has also displayed an oil change count down, however, as I also wasn’t provided with the vehicle code, I could not fully log into the app to check the status of the last oil change/service.The sales person I met last week was really helpful and retrieved the vehicle code which allowed me onto the app which was great. He reset the oil warning notification sharing this won’t need an oil change and should have been done already and this may have needed manually adjusting, however, when looking at the app, this shows that the vehicle has not had a service since 5/3/25 at 3,400 miles with Blackburn Audi indicating that one is due this month as the car was showing?I bought the car at 10,000 miles and as an Audi approved car I would have thought this would have been done prior to selling?I would appreciate a reply regarding these matters please --The replacement/ connection for the vehicle key as I only have one working key.- If this car should have received a service/oil change prior to selling.-Lack of communication-Poor after sales experienceI look forward to hearing from you soonRegardsHayley

I’m wanting to raise a complaint please due to the lead time on getting an issue fixed under Warrenty.> I’m having to wait 5 weeks to book my vehicle in to be looked at.>> I can’t wait this long therefore I’ll have to pay private.>>> John Bradley>>