Tried to buy tt trade in for my car a joke

Bought my car from Audi a year ago and the salesman was fantastic and got me a really good deal etc but ever since they have been shocking. The aftercare from Audi has been absolutely terrible, I was told when I bought the car I had 1 years Audi warranty and I also paid for the body and alloy care too. Months after I paid for the service and MOT care plan. Used my first one in December and they gave me my car back in a worse condition then when I took it to them with damage to the bumper and rear wheel arch of the car. They tried to deny at first but I had evidence then as a “good will” they put it right, I then forgot about this issue. My warranty was supposed to cover me until march 28th and I had an issue with my aircon button on the car on the 23rd so I made a call to Audi and they said they can check it out but it will not be until may 22nd to which I said that’s not my problem you can’t make the appointment and they agreed and were happy to take a look at 9am on 22/05/2026, they then decide to call me on the 21/05/2026 at 16:14 to tell me that they can’t look at my car as it’s under RAC warranty and not Audi, when I bought my car I was told it was Audi warranty, the lady on the phone then admitted it was a “sales issue” so there for they should put it right I was told no. I am totally disappointed with the after care of Teesside audi to the point I will never use them again in the future for the purchase or the service of a car and I certainly would not recommend. My sales man told me at the time of buying my car they had problems in the past and were now committed to making there customers happy and stay there for life. This does not look to me as if they are heading in the right direction.

The Person we dealt with (Craig) was very helpful via email in setting up the test drive. However after the returning the car with my son, I got the impression he felt we weren’t serious and happy for us to leave. I asked if there are q4 etrons with electric seats as I suffer from back issues, was told directly they don’t exist due to the battery. But I’m aware they do exist in the top model vorsprung but decided to leave.Later on my son phoned to clarify this and was told he’s busy and will get back. That was more than 2 weeks ago. Even a follow up call would have been appreciated. I have Dealt with a number of dealerships looking at options and have to say my experience with Audi was poor if I’m honest. Just to be clear Im 55 years old and don’t really have time to go an visit dealerships to get a free drive of a new car for a few hours, and unfortunately thats how both myself and my son felt once we returned home.

Asim Khan Showed me the car 2 weeks ago on 15th May 26. I had some questions about the MOT advisories which he said he would try and answer. I never got another call off you.

Bought my car from Audi a year ago and the salesman was fantastic and got me a really good deal etc but ever since they have been shocking. The aftercare from Audi has been absolutely terrible, I was told when I bought the car I had 1 years Audi warranty and I also paid for the body and alloy care too. Months after I paid for the service and MOT care plan. Used my first one in December and they gave me my car back in a worse condition then when I took it to them with damage to the bumper and rear wheel arch of the car. They tried to deny at first but I had evidence then as a “good will” they put it right, I then forgot about this issue. My warranty was supposed to cover me until march 28th and I had an issue with my aircon button on the car on the 23rd so I made a call to Audi and they said they can check it out but it will not be until may 22nd to which I said that’s not my problem you can’t make the appointment and they agreed and were happy to take a look at 9am on 22/05/2026, they then decide to call me on the 21/05/2026 at 16:14 to tell me that they can’t look at my car as it’s under RAC warranty and not Audi, when I bought my car I was told it was Audi warranty, the lady on the phone then admitted it was a “sales issue” so there for they should put it right I was told no. I am totally disappointed with the after care of Teesside audi to the point I will never use them again in the future for the purchase or the service of a car and I certainly would not recommend. My sales man told me at the time of buying my car they had problems in the past and were now committed to making there customers happy and stay there for life. This does not look to me as if they are heading in the right direction.

Tom was fantastic-friendly, straight to the point and without the fluff of an annoying car sales person

Dreadful utter waste of my timeSalesman tried to sell me lots of additional products before we even spoke about your car and my part exchangeThen offered me £2k less in part exchange when I kept asking him for the figureWould not recommend you to anyone

Dear Audi,I am writing to raise a formal complaint regarding the handling of my vehicle registration and taxation following the purchase of my Audi, as well as the overall experience I have had with the vehicle and dealership since collection.Vehicle registration: **NV25 KVF**At the point of sale, I was informed that the dealership would arrange the vehicle tax and process the V5C registration documentation on my behalf. Steven Burn, who sold me the vehicle, specifically committed to me that the road tax would be set up using the same bank details as my car payment.However, it is now just over 3 and a half months later, and I still have not received the V5C logbook.On Saturday morning, my vehicle was clamped due to the vehicle apparently not being taxed correctly. As I did not have the V5C, I was unable to resolve or arrange the road tax myself. Following this incident, I spoke to Adil, the covering Sales Manager, who assisted in setting up the road tax and advised that the matter had then been handled accordingly.As a direct result of this issue, I was required to pay £100 to have the clamp removed. I will attach the receipt as evidence.Unfortunately, this is only the latest issue in what has been an extremely poor experience since purchasing the vehicle.When I first received the car, it arrived with damaged alloys and a damaged tyre. I was provided with a courtesy car whilst the repairs were being carried out. However, after being informed that my vehicle was ready for collection, I travelled from Sunderland to Middlesbrough only to arrive and find that the car was in fact not ready. This resulted in me being left without my vehicle for an additional week and caused further inconvenience and frustration.In addition, the service and communication from Steven Burn throughout this process has been extremely poor. Given the commitments made to me regarding the taxation of the vehicle, I am extremely disappointed that this situation has occurred at all.Overall, my experience with Audi and the dealership has been terrible from start to finish. The repeated issues, poor communication, and lack of proper handling have caused significant stress, inconvenience, wasted time, and additional expense. If I had the option to hand the car back, I genuinely would.I request that the dealership urgently:1. Resolves the missing V5C issue immediately2. Reimburses the £100 clamp removal fee and any other costs incurred as a direct result of this failure3. Provides a formal explanation as to why this matter has remained unresolved for just over 3 and a half months4. Reviews the overall handling of my case and provides an appropriate resolution in light of the ongoing issues I have experienced since purchasing the vehiclePlease treat this as a formal complaint. If this matter is not resolved promptly, I will escalate it to Audi UK and The Motor Ombudsman.I would appreciate a response within 7 days.Kind Regards,Sophie AndrewsVehicle Registration: **NV25 KVF**07401621051

They offered me a ridiculously low figure for my 8 month old carI test drove an A3 which was fine & Bilall the salesman was excellent but such a low figure for trade in means I will definitely be going elsewhere for my next car.

I was very happy with the service I received from Andy and thought I got a good deal when trading in my car, he went through everything with me and explained some of the issues I had with the new car, all in all I would recommend Teeside Audi to anyone.