I made a call to the garage on the 5th Jan 2025 as my car has no heating (fault) under warranty and requires a services. I was given the following appointment: Booking number:39209Model: e-tron GT quattro 350,00 kWRegistration number: SJ73NVWDate in: 21/01/26Time in: 9.30.On arrival at the appointment I was asked to wait "a week or so" for the part to be imported and then they would call me back to get the car fixed. They waited for me to attend the garage before informing me of this.I waited through to Wednesday 11th Feb with no contact. rang the garage (Teeside Audi) and was told someone would ring back. Nobody did. Tuesday 17th Feb I called again to be told my car was not in the process of being dealt with and I would be added and should wait for a call back.I cannot stress how challenging this is becoming, there is no heater in the car making it uncomfortable and dangerous to drive when the windows steam up.Please revert with a solution.BR-Jed Mawson

I wish to speak to a manager at Teesside Audi about the customer service and the servicing/updates/recalls that have been carried out on my vehicle no less than 4 times in 6 months.I have tried in vian to speak to someone but after 10 times of trying each and every number you advertise, no one answers a phone. This is obviously part of the complaint

I’d gotten in touch because I’d been thinking of changing to the electric Q range, but I know they are expensive, so when I received a text telling me to “Stop whatever I’m doing because now’s the time I could save up to £23,500 when I renew with Lookers Audi”. Who wouldn’t, right..?? But having done so, I received an initial call that I missed and returned, but Richard wasn’t free; and then I was in a meeting when the second call came in but immediately called back to find Richard was tied up again (I know he’s a busy man), but were nearly at two weeks now and I’m feeling like maybe the deal has run out, so I’ve been disadvantaged for the contact having not been treated more urgently. It’s just disappointing as Richard has always been a top lad, but I’m thinking I may take my enquiries to Wallsend Audi in future anyhow, as heard lots of favourable reports from family about them.

Communication could be improved about car been ready to be picked up, automatic parcel shelf not refitted after initial inspection and car boxed in at back of site when I went to pick it up.

Both Dan and Steve were very understanding.

External Sender: Confirm legitimacy before acting.Hi,I have a break 11:30-12:00 if you can call between then?Or 1:30-2:30pmThanks,Kindest Regards,Katie Polloway> On 16 Feb 2026, at 10:30, Katie pollowaywrote:>> Hi,>> I am disappointed that you have not called me before 10:30am as requested. I am extremely busy with work today and unsure when I will get a chance for a call.>> I haven’t spent nearly an hour this morning trying to sort my issue out on the phone, with no luck so the fact my request for a call back hasn’t been met, is hugely disappointing.>> To clarify……> - I’ve had my new car for 3 weeks> - System fault error message (air bag) has appeared> - I called the AA yesterday but they advised due to it being an air bag issue they cannot support> - Whilst yes I can drive the car the fact I’ve been advised that in the case of an accident my air bag will not deploy.. does not make me feel the safest driving the car. I was due to travel up to Scotland for work this morning but have not been able to do this for this reason. Don’t feel comfortable travelling 3-5hrs on my own when I know there’s an air bag risk.> - AA sent in a form to you and an appointment has been booked for Thursday> - I am not available on Thursday due to a personal appointment which I cannot change.> - I have requested if I can please drop my car in either today, tomorrow or Wednesday.> - When I drop my car in I do need a courtesy car as I cannot be without a car. My partner is around on Wednesday so I am happy to drop the car in the morning and collect later on in the day - but if you need to keep my car for longer I’ll need a courtesy car to get around.> - The ladies I have spoken with on the phone this morning have been quite unhelpful and not assuring or understanding in the slightest.> - I’ve been with Audi for nearly 12 years and I am disappointed to be experience such poor service which is causing me quite a bit of stress.>> I would have expected better service and experience after being such a loyal customer for so many years.>> Please can you kindly respond to my email ASAP with acknowledgement to my points above and what you can do to please help.>> Kindest Regards,> Katie Polloway

Master cylinder cap is not the correct one on the vehilce, The vehilce is in for an MOT and the techs has told customer. customer is asking for the correct cap to be fitted bu Lookers

I went to the trouble of making an appointment and particularly bearing in mind we were on a slightly tight schedule.Nobody was ready (or even expecting us?) and knew nothing about what I had enquired about.The abject lack of interest in my business was compounded by Richard responding with a cheerful okay when I said we would have to go.Unbelievable, really.

Have completed a complaints form but have not heard anything back.To explain I have had 6 previous cars from you, but were given barely anytime to discuss options at my recent appointment.

UPDATE ON CURRENT COMPLAINT TICKET NO 86081053Since documenting the compliant yesterday (15/02/26) I again had to chase Audi this morning as still waiting a call back from Friday, to be told by Leanne that the car hasn't even been looked at yet (contrary to info through the week) and that it will not be looked at until Wednesday (18/02/25) that's over 10 days in the garage and nothing has happened. That's 10 days and another at least 5 days of more petrol in a car I shouldn't have, and more back problems getting in and out a little car, paying the monthly amount of a Audi Q4. Its a shambles. Not good enough at all, the series of events since I got the car 18 months ago are just overwhelming.