Went to the showroom to discuss a new car, outside looking and inside for approx 25mPlace was a ghost town. Not one acknowledgement we were even there. And it's not the first time we have had a poor experience regarding exactly the same issue in the same showroom.Just means I wont be back and another garage got my business

The salesman was absolutley fine, no issues at all personally. I find it difficult to understand how companies like Stable Vehicle contrcats and Nationwide vehicle leasing can offer me much more prfferencial rates on Audi's than Audi actually can. Audi couldn't get anywhere near their pricing.

Good afternoon.It is with regret that I need to instigate your formal complaints procedure, due to a situation which has descended into a farce and as a result I have now been without my car for 2 weeks, as of this Saturday.I dropped off my car as Teesside Audi on Saturday 30th of May for an alloy wheel repair, and as of today I am still waiting for my car to come back to me.On Monday of this week it emerged that the wrong wheel had been repaired despite there being clear markings made on the wheel to indicate this, all done in my presence.As of today no further update has been provided and I don't know when my car is going to come back due to the incompetence of your alloy wheel repair centre.Currently I am paying finance on a car that is not in my possession due to no fault of mine, added to which I have had to fork out for road tax which is not exactly cheap.Clearly there is no attention to detail and raises the questions about some of your employees lacking the ability to do the most basic tasks, added to this there appears to have been no urgency to fix the error since being identified.Additionally there has been discussions around replacing tyres, I am now concerned if your staff are capable of fitting those correctly if people can't tell the difference between left and right.Frankly I have had a gut full of Lookers, I am staggered you are still in business after seeing what I have the past 2 weeks.Somebody in authority needs to get a grip of this and sort out the mess. I am not prepared to suffer continued inconvenience due to the incompetence of supposedly skilled technicians.RegardsMartin Bainbridge

From: hyndmanlee@gmail.comSent: Wednesday, June 3, 2026 4:06 PMTo: audiservice@lookers.co.uk,audiaftersales@lookers.co.uk,BethSeymour@lookers.co.ukSubject: SU07 HYN________________________________________External Sender: Confirm legitimacy before acting.Dear Audi Service Team,I am writing to express my concern regarding the lack of communication and progress on my vehicle, which has been with you since Friday, 22nd May. As of this Friday, the car will have been in your care for two weeks , with last feedback on the 29th May.This is not the first time the car has been brought in, having previously been referred by Audi Assist and following my immediate complaint after purchase. Despite repeated calls to the service desk, I have not received any response.I appreciate that your team may be busy and understaffed, but this vehicle represents a significant investment both in terms of purchase and insurance costs. Unfortunately, we are unable to use it due to an intermittent fault with the radar system. The seriousness of this issue was highlighted when the last fault caused the car to emergency stop unexpectedly, nearly resulting in an accident. My young daughter was driving at the time and had to deal not only with the sudden braking but also with frustrated drivers shouting at her.Given the safety implications and the extended time without updates, I kindly request urgent feedback on the status of the repair and a clear timeline for resolution.Thank you for your immediate attention to this matter.Can you please call my wife with an updateSincerely,Lee

No follow up to visit or email

Hi I got my car from you in October 2024I had battery issues from December 2024 and reported this to Stuart eve the previous after sales manager.I took it to coulsdon Audi in 2024 and they said it was a battery issue and to pay for a replacement.Instead they put in a battery management control unit and it helped resolve the issue as I was getting warnings on dashboard / battery will charge while driving , start stop fault / cruise control not working.I spoke to Stuart asked for battery replacement he said because coulsdon Audi did battery tests and it was working fine there was no need. I tried to push for a new battery but was not getting anywhere.Now I have battery issues again after bringing my car back from a garage as I had a car accident in February 2026i was dealing with my car insurer, they repaired the grill but had my car for 3 months due to Audi back order. They said they would be starting it and driving it while they kept it there. I had battery issues after obtaining the car from them again and they mentioned they cannot replace my battery due to wear and tear and is 6 years old. I only got my car from you in October 2024, so how is it possible that I was issued a battery more than 3 years old when this is an Audi approved vehicle and battery should be replaced every 3 years? And in December 2024 I had the same battery issues. Why is this allowed for you to do this to people? I’m disabled and worried I won’t be able to drive as i turn my vehicle on and it comes up with the warning on dashboard and it’s affecting my life.I want to raise a complaint I’m very unhappy about having to keep emailing about battery issuesI called Teesside today took me ages to get through and left message with receptionist have no complaints about receptionist but no one called me back not one manager. I want my battery replaced and I want compensation for years of stress and mental distress caused.

A good friendly and professional service but unable to obtain the preferred vehicle

Tried to buy tt trade in for my car a joke

Bought my car from Audi a year ago and the salesman was fantastic and got me a really good deal etc but ever since they have been shocking. The aftercare from Audi has been absolutely terrible, I was told when I bought the car I had 1 years Audi warranty and I also paid for the body and alloy care too. Months after I paid for the service and MOT care plan. Used my first one in December and they gave me my car back in a worse condition then when I took it to them with damage to the bumper and rear wheel arch of the car. They tried to deny at first but I had evidence then as a “good will” they put it right, I then forgot about this issue. My warranty was supposed to cover me until march 28th and I had an issue with my aircon button on the car on the 23rd so I made a call to Audi and they said they can check it out but it will not be until may 22nd to which I said that’s not my problem you can’t make the appointment and they agreed and were happy to take a look at 9am on 22/05/2026, they then decide to call me on the 21/05/2026 at 16:14 to tell me that they can’t look at my car as it’s under RAC warranty and not Audi, when I bought my car I was told it was Audi warranty, the lady on the phone then admitted it was a “sales issue” so there for they should put it right I was told no. I am totally disappointed with the after care of Teesside audi to the point I will never use them again in the future for the purchase or the service of a car and I certainly would not recommend. My sales man told me at the time of buying my car they had problems in the past and were now committed to making there customers happy and stay there for life. This does not look to me as if they are heading in the right direction.

The Person we dealt with (Craig) was very helpful via email in setting up the test drive. However after the returning the car with my son, I got the impression he felt we weren’t serious and happy for us to leave. I asked if there are q4 etrons with electric seats as I suffer from back issues, was told directly they don’t exist due to the battery. But I’m aware they do exist in the top model vorsprung but decided to leave.Later on my son phoned to clarify this and was told he’s busy and will get back. That was more than 2 weeks ago. Even a follow up call would have been appreciated. I have Dealt with a number of dealerships looking at options and have to say my experience with Audi was poor if I’m honest. Just to be clear Im 55 years old and don’t really have time to go an visit dealerships to get a free drive of a new car for a few hours, and unfortunately thats how both myself and my son felt once we returned home.