Fabulous first time experience at Teesside Audi. Suffyan was brilliant. Very friendly, welcoming and helpful. Drove away with my new car is less than a week. Very happy customer! Thank you

Fabulous experience as a first time customer. Would definitely recommend. Lots of options, very friendly staff and a lovely welcoming atmosphere

I originally brought my car in for a service due to fault appearing on the dashboard when my car was in for a service. I was unable to get a hold of members of staff and when I did so they could not explain to me what was wrong with my car? The original reason that I took it in was an electrical fault appearing on the dashboard. Staff were unable to explain. Is the reason why and told me that this was going to not be covered by warranty and fund lookers several times asking if someone could explain what was going on with my car how long it was going to be in for and if I was going to be occurring a cost as I did have an app Preview warranty and an extended warranty and I was curious why this wouldn’t be covered under this staff did not get in contact and eventually I have to speak to the manager manager James Cox he was initially very helpful and was organising a courtesy car to be swapped over with my own so the investigations could take place as a were several faults appearing on my car. A date was set for him to contact myself on the 20th of April to organise the courtesy car drop off and switch. There was no contact had I then emailed James to try and initiate contact to find out when my car would be going back in as extra faults of now appeared on my car including a spoiler fault the email I sent her then bounced back. I’ve tried several times today to call lookers to find out when my car can go back in, I’ve phoned several times and there has been no answer and I’m unable to get through to any members of staff considering the cost of my car and the fact that I’ve only had it for six months I’m really upset about the level of service I’ve had. There are several faults on the car and the fact that I’ve had electrical warnings come up when it’s an electric car is quite worrying. I just want some communication and I’ve had none

good

Bilal was really helpful and responsive and the quote was competitive. One star dropped as you do not offer delivery.

Missed a call regarding my enquiry into a q3. Rang back 10 mins later to be told the sales person was speaking to another customer and would ring me back. The email this sales person also sent at the time also mentioned he would try ringing me again on the same day. This was on the 16th April and it’s now the 20th and no one has returned the call.

Please see below a complaint that I have made to the Head of Business at Teesside Audi."Good afternoon, Mr Watson,I would like to make a complaint regarding Richard Singh.On the afternoon of the 6 March 2026, I visited Audi Teesside, as I was interested in purchasing an Audi Q3.I asked if Richard Singh was available; I had seen Richard before, because I had dealt with him in 2020 and I knew of him, when he worked for Sherwoods.Richard searched through the stock available and located a Black Audi Q3 Sportback (NV24 EHH), it was 2 years old and had done around 2500 miles.My Wife and I had a look at the vehicle and took the vehicle for a test drive. It was perfect for me; nice car to drive, it felt comfy. However, on inspection of the vehicle, we noted that there were scratch marks on the vehicle. These were pointed out to Richard, who checked the marks and said that they would be polished out. He also commented, “What do you expect for a second hand car!”. Well, I would expect a second hand car, that had done so few miles, to be near perfect, and any minor marks/scratches to be polished out.I agreed to purchase the car, based on the marks/scratches being polished out.On the recommendation of Richard’s Manager, I also agreed to purchase the GardX and the Minor Damage Protection.My Wife and I picked the vehicle up on the 13 March 2026; after I had signed all the documentation, Richard took me to see the Vehicle.My Wife and I spotted that the marks on the bumper straight away. Richard advised that he asked about repainting the bumper, but it wasn’t possible to do this.Needless to say, I was not very happy.On the evening on the13 March 2026, when I came to adjust the rear view mirror; the mirror came away in my hands. It was left dangling by the wires.You could see where the clip had snapped off.I immediately rang Teesside Audi and spoke to Richard, who advised to bring the car back on the 14 March 2026. Which I did, and the rear view mirror was reattached in the workshop whilst my wife and I waited in the reception area.On the 15 March 2026 when I was on my way back from Darlington, I received the low tyre pressure warning. When I arrived home and allowed the tyres to cool down. I checked the tyres, the left hand side tyres had 26.5psi and the right hand side had 28.5 psi. The recommended tyre pressures for the car are 38psi in all tyres. Looking at the My Audi app, the car was serviced on the 28/01/2026 by Teesside Audi. So shouldn’t the tyres have been checked then?I sent an email to Richard on the 15 March 2026 asking if the vehicle had been checked prior to me picking the car, also queried if GardX had been applied and if any attempt had been made to polish out the scratches.From what I was told by Richard’s Manager; when applied to a vehicle the GardX forms a layer of protection to the paintwork and when it rains the water beads. There is no form of any beading on the car, when it rains.I received a couple of emails from Richard on the 16 March 2026 which were very curt and not very professional, asking me to bring the car and to ask to speak to James the Workshop Controller.It was agreed that I would come in on the 20 March 2026 at 4pm.I asked to see James; my Wife and I were kept waiting for around 30 minutes. When Richard eventually came over, he wanted to take my car to the Workshop, I said no, as I wanted to discuss the issues to James in person, as agreed.James came and had a look at the vehicle, with my wife and me. He saw the scratches and apologised for the service that we had received from Richard.James checked the tyre pressures and put more air in. Which makes me wonder if there is an issue with the tyres because I had already topped the pressure up to 38psi on the Sunday. James has arranged for the rear view mirror cover to be replaced. James stated that he would be able to check if the vehicle had been booked in for the GardX to be applied. He also stated that he would speak to Richard about the GardX and scratches on the bumper, as he was not a bodyshop technician.On the 25 March 2026, I received an email from James, advising that he is waiting for the rear view mirror cover, but will be in touch when it arrives.He also asked if Richard had been in touch about the GardX and the scratches on the bumper; to which I responded that he hadn’t.As Richard was copied in on James’s email, and my response, I received an email from Richard advising that he wasn’t aware of any scratches on the bumper and that nothing was said on hand over.Basically, Richard is calling my wife and me liars, which neither of us are happy about. It is Richard that is telling lies.I don’t know if you have security camera’s up over your forecourt, but if you do and they go back far enough; you would be able to check that Richard had a look at the vehicle with myself on the 6 March 2026 and that the scratches/marks were pointed out to him.I would like the scratches and the marks to be polished out of the bumper as promised by Richard and for the GardX to be applied / re-applied.To be perfectly honest I am the end of my tether, and I am considering returning the car to Lookers for a full refund, unless a jointly acceptable resolution is found.I look forward to hearing from you by the 3 April 2026."Since the above complaint, I have had a meeting with Mr Watson at my home, where he inspected my vehicle and the following was arranged:1. re-paint rear bumper. Touch up chip on bonnet and read passenger door.2. fit broken part of rear view mirror3. Re-apply Gardx and provide me with a certificate to confirm work has been completed.Since then I have had to make a further complaint.Here is a copy of my email that I have sent to Mr Watson."I spoked to Anna on the 07/04/2026, my Car was booked in on the 14th and 15th of April to have the agreed work completed.When I was speaking to Anna, I advised her that I start work at 7.30am on a morning and Teesside Audi doesn’t open until 8am; so, it was my intention to bring the car down on Monday evening.Anna advised that was fine although they may not have any manual cars available. The conversation was left that; I would ring Teesside Audi when I finished work after 15.30pm on the 13/04/2026.I contacted yourselves today at 15.33pm; a gentleman on sales took my call, my name and number and spoke to someone on the after sales department.I was advised that someone would ring me back in the 30 minutes.I received a telephone call from the Becky at 16.03pm. Becky advised that there were no manual cars available; there was a Skoda automatic due in around 16.30pm. I advised Becky that I was happy to drive an automatic car; however, I wasn’t familiar with a Skoda car. I explained to Becky that I had discussed with Anna about bringing my car in on the Monday Night because I start work early on a Morning. Becky asked where I work; I replied Spennymoor. Becky said that she would speak to one of her colleagues and ring me back. It is now 18.00pm and no telephone call. Since speaking to Becky, I have made arrangements to work from home on the 14/04/2026.As you can appreciate I am not happy; all this stress is making me physically sick and causing me mental health issues.Going forward I see a few options:1. A colleague of yours comes to my house on the morning of the 14/04/2026 to pick up the Q3 and leaves me with an Audi courtesy car.2. I return the car to you, for a full refund. I will then never do business with Teesside Audi again (Please note that this is my 3rd car from you, so you would be losing a valuable customer).3. You find me an alternative Q3 Sportback without any cost to myself.Please note that if the car is picked up from my housework; I will expect all the work to be completed to my satisfaction and as agreed at our meeting on the 06/04/2026. On the vehicle’s return and I am happy with everything I would expect at least half a tank of fuel in compensation and apology for all the issues that Teesside Audi has caused.I look forward to hearing from you."I have purchased an Audi from Teesside Audi on 3 occasions now and never had a bad experience until now. I have been called a liar, the promises have not been met or followed up.I would like to discuss this with your complaints team.Kind Regards, Andrew Sturdy

it was a pointless trip could have just been done over the phone but the people who i spoke to at the dealer ship were helpful

No one has rang back

We called into your Teesside Audi branch today as we were having problems with connecting my mobile to our Audi A3 which we purchased from you June 2025. Darren was at the reception desk and immediately came out to help my wife and I. He was so friendly, knowledgeable and eager to help. He immediately put things right. What a brilliant member of staff. Thankyou so much. I wouldn’t hesitate to recommend Audi Teesside to anybody. Thankyou.