Daniel Stott was lovely to deal with.

Audi Finance criteria

This is now probably the 4th time of having to complain regarding a car I gave only had for 18 month. Seamus and an area manager has previously handled the complaints. I am not even one to complain but the car and service has been a nightmare since day 1. On this occasion I rang to state there was a system fault with a bite coming up in screen and won’t turn off. There was also a squeaking on the breaks. Rang up and given an appointment for 2 weeks, once again no courtyard available and told it would be months if I wanted one and could even give a date, having to rely on a lift from where I live in Darlington, I brought it in on the Tuesday. No communication until I rang on the Thursday, after numerous attempts to get through and was told could pick up Thursday late afternoon, and explained I need to be away by 5.30. Sat I reception watching a very stressed rob, after sales staff for over 20 mins and getting anxious that I was going to miss my 6pm appointment at the other side of Stockton. 5.45 ish I got given the keys by rob, I said “you look very stressed” for him to reply “ yes it’s called customers!!” He told me the brakes would need to be done another time and if I wanted a courtesy car it would be end of may. Finally got in my car and error message was showing exactly the same. As this point rob was seeing another customer acc I was Kate gif my appointment so asked do wind if he could ring me, you can imagine how frustrated I was by this point. Things got worse as now driving through Stockton which I don’t know, in dark and rush hour nit knowing how to get there acc can’t use sat nav as the screen is blocked with error message. Rob left a voicemail which I picked up, and next day I had to take more time out of work to take car to the garage and pick up a A1 with very little petrol, manual, and completely different to what I am used to driving however was happy that at least getting transport. Rob explained he was leaving his job on the following Tuesday, he also told me that the reason he was leaving was that non stop stress due to the number of cars constantly coming back in with faults, he contact me on Tuesday and hopefully all resolved. By Wednesday no call so I rang and spoke to Chris, again after several attempts to get through, who told me he would get update me and ring me back in 10 mins. Over an hour later he rang to say part not in, he would extend car and should all be done by Friday. Friday 4pm no update, so again rang and this time got Leanne who again said she would get update and ring me straight back, and I have heard nothing since!!!! On the back of this I did say to Chris that using the courtesy car that my phone was working with car play, and this was something I reported numerous times but told “ it must be a problem with your phone”not the car. His reply “ fault with that car and apple at time and it won’t work!!!! I am sick and tired of this, I don’t want to complain, I just want a car that works, this is the most I have ever paid for a car thinking Audi was a premium brand, but it and the service has never been premium. I was told last time to go directly to Seamus, which I did last February regarding another problem ( car seat heating broke) needed a whole new seat….. still waiting for a reply

Vehicle already sold, so why is it still being advertised???

Dear Sir or Madam,I am writing to submit a formal complaint regarding my recent visit to your garage and the attempted purchase of an Audi vehicle, which I consider a clear case of misrepresentation and highly unprofessional conduct.Before traveling to view the car, I had several conversations with your seller, both by email and by phone. In all communications, I was explicitly assured that the vehicle was new, in excellent condition, with no scratches, no damage, and no defects whatsoever. These assurances were repeated multiple times.Because I wanted to be absolutely certain before making a long journey, I asked for confirmation once again. In response, the seller sent me a short video of the car and verbally reassured me by phone that the vehicle was new and flawless. Based on these statements, I decided to travel to your garage.As a result, I lost over three hours of driving time, incurred fuel costs, tunnel fees, and wasted a significant amount of my time.Upon arrival, it became immediately clear that the vehicle was not new, but approximately five months old, with a mileage of around 2,000 miles, and — most importantly — in very poor condition. The car showed visible damage, scratches, and defects that were impossible to miss. After comparing the video I had received earlier with the actual condition of the car, it became obvious that the video had been deliberately recorded in a way that concealed the damage.When I confronted the seller about this, I was told that the damage “must have happened just now” and that he had not noticed it before. This explanation is completely implausible, as the defects are clearly visible and could not have gone unnoticed. This constitutes a clear case of deception.When I stated that, under these circumstances, I was no longer interested in purchasing the vehicle, the seller became rude, vulgar, and aggressive, treating me with complete disrespect. I find this behavior absolutely unacceptable, especially from a representative of a supposedly serious and professional company. I was not alone during this visit and have a witness to both the condition of the vehicle and the seller’s conduct.I am deeply disappointed by this experience. I will never visit your garage again and will not recommend it to anyone. At the very least, I expect you to take responsibility for this situation and consider reimbursement for the fuel and travel costs I incurred as a direct result of your employee’s misleading statements — not to mention the stress and inconvenience caused.I expect a formal response to this complaint.Sincerely,Tomasz

I was contacted by the booking department on Friday 6th February to book my car in for an MOT as it is due by the 10th March.I was advised there was no availability for this service until the 12th March.I expressed my dissatisfaction at this as I am paying for a service plan that could not be accommodated at my nearest branchI was advised I could go to a branch 1 hour away in Newcastle which is completely unreasonable or I could go to another dealership however I would have to pay. Both of these options would leave me out of pocket.Again I expressed my dissatisfaction at these alternatives as I am paying for a service and your company has not delivered that service.The gentleman on the phone said he would look into it and call me back in 10 minutes. I didn't hear from him again.I followed this up today (09/02/2026) by ringing the booking department again.Spoke to someone called Darren.Again I was told the same and that there was nothing they could offer me until 12th March.I asked what was I meant to do between the 10th March when my MOT ran out until the 12th, when they could book me in, I have work and need to use my car.Again I was told there was nothing they could do. I find it extremely frustrating that I am expected to take time off work because you cant fit me in for a service I am paying for.Darren advised he would email the service manager Chris Watson as a matter of urgency to ring me back and discuss. This was done around 12:45 today, again I have not heard anything.I am very disappointed by the service, or lack of, I have received from Teesside Audi.I would appreciate someone looking into this and actually ringing me back or alternatively just get me booked in for the MOT my car is due, by the date it is due.

Richard went above and beyond to help us with our recent enquiries. Clear information provided we left feeling much better informed.

Fantastic service once again from Ahdil

Looked after very well - unfortunately not possible to help me change cars this time

I was interested in a vehicle for sale but was discouraged by the no haggle pricing policy as, according to the car valuation tool on your own website, the value of the car I was interested in was valued by yourselves at nearly £2600 less than the sale price.