Excellent customer service, very quick and efficient handover

Simple oil change but appreciated the health check and wash and clean. Fiona was very helpful and happy to listen!!

Richard contacted me to confirm the vehicle was ready early

We were able to discuss options that best suited our personal situation in a very relaxed and welcoming environment, there were several options open to us and the time was taken to explain, review and consider the alternatives moving forward.

Easy to use Great service as always.

Good customer service and any issues resolved

Lookers Teesside were very helpful and courteous. They were not pushy and I felt like a valued customer. Sadly I did not buy from Lookers because of a few incentives which another Audi dealership offered and they also had a younger car.

Information received pre-service and the actual service process was excellent. Staff were very helpful and overall I was very happy with my experience. The only downside was the fact that my car was supposed to be cleaned and washed. There was an issue with getting it washed which I accepted but the internal washing and vacuuming was also missed. I contact Lookers to let them know but no response received.

Kuz was fantastic with the handover

Car MOT and full checks were completed, I was informed throughout the process with the online service which allowed me to see a full video of what was completed, staff were great and me feel comfortable at the garage