Good afternoon, Mr Watson,I would like to make a complaint regarding Richard Singh.On the afternoon of the 6 March 2026, I visited Audi Teesside, as I was interested in purchasing an Audi Q3.I asked if Richard Singh was available; I had seen Richard before, because I had dealt with him in 2020 and I knew of him, when he worked for Sherwoods.Richard searched through the stock available and located a Black Audi Q3 Sportback (NV24 EHH), it was 2 years old and had done around 2500 miles.My Wife and I had a look at the vehicle and took the vehicle for a test drive. It was perfect for me; nice car to drive, it felt comfy. However, on inspection of the vehicle, we noted that there were scratch marks on the vehicle. These were pointed out to Richard, who checked the marks and said that they would be polished out. He also commented, “What do you expect for a second hand car!”. Well, I would expect a second hand car, that had done so few miles, to be near perfect, and any minor marks/scratches to be polished out.I agreed to purchase the car, based on the marks/scratches being polished out.On the recommendation of Richard’s Manager, I also agreed to purchase the GardX and the Minor Damage Protection.My Wife and I picked the vehicle up on the 13 March 2026; after I had signed all the documentation, Richard took me to see the Vehicle.My Wife and I spotted that the marks on the bumper straight away. Richard advised that he asked about repainting the bumper, but it wasn’t possible to do this.Needless to say, I was not very happy.On the evening on the13 March 2026, when I came to adjust the rear view mirror; the mirror came away in my hands. It was left dangling by the wires.You could see where the clip had snapped off.I immediately rang Teesside Audi and spoke to Richard, who advised to bring the car back on the 14 March 2026. Which I did, and the rear view mirror was reattached in the workshop whilst my wife and I waited in the reception area.On the 15 March 2026 when I was on my way back from Darlington, I received the low tyre pressure warning. When I arrived home and allowed the tyres to cool down. I checked the tyres, the left hand side tyres had 26.5psi and the right hand side had 28.5 psi. The recommended tyre pressures for the car are 38psi in all tyres. Looking at the My Audi app, the car was serviced on the 28/01/2026 by Teesside Audi. So shouldn’t the tyres have been checked then?I sent an email to Richard on the 15 March 2026 asking if the vehicle had been checked prior to me picking the car, also queried if GardX had been applied and if any attempt had been made to polish out the scratches.From what I was told by Richard’s Manager; when applied to a vehicle the GardX forms a layer of protection to the paintwork and when it rains the water beads. There is no form of any beading on the car, when it rains.I received a couple of emails from Richard on the 16 March 2026 which were very curt and not very professional, asking me to bring the car and to ask to speak to James the Workshop Controller.It was agreed that I would come in on the 20 March 2026 at 4pm.I asked to see James; my Wife and I were kept waiting for around 30 minutes. When Richard eventually came over, he wanted to take my car to the Workshop, I said no, as I wanted to discuss the issues to James in person, as agreed.James came and had a look at the vehicle, with my wife and me. He saw the scratches and apologised for the service that we had received from Richard.James checked the tyre pressures and put more air in. Which makes me wonder if there is an issue with the tyres because I had already topped the pressure up to 38psi on the Sunday. James has arranged for the rear view mirror cover to be replaced. James stated that he would be able to check if the vehicle had been booked in for the GardX to be applied. He also stated that he would speak to Richard about the GardX and scratches on the bumper, as he was not a bodyshop technician.On the 25 March 2026, I received an email from James, advising that he is waiting for the rear view mirror cover, but will be in touch when it arrives.He also asked if Richard had been in touch about the GardX and the scratches on the bumper; to which I responded that he hadn’t.As Richard was copied in on James’s email, and my response, I received an email from Richard advising that he wasn’t aware of any scratches on the bumper and that nothing was said on hand over.Basically, Richard is calling my wife and me liars, which neither of us are happy about. It is Richard that is telling lies.I don’t know if you have security camera’s up over your forecourt, but if you do and they go back far enough; you would be able to check that Richard had a look at the vehicle with myself on the 6 March 2026 and that the scratches/marks were pointed out to him.I would like the scratches and the marks to be polished out of the bumper as promised by Richard and for the GardX to be applied / re-applied.To be perfectly honest I am the end of my tether, and I am considering returning the car to Lookers for a full refund, unless a jointly acceptable resolution is found.I look forward to hearing from you by the 3 April 2026.I am happy to discuss this matter further with you.Kind Regards,Andrew Sturdy

Had an issue with my car , which is less than 6 months old so I wasn’t amused as you might guess , called had little help from the central service booking centre which didn’t help my mood .contacted Teesside Audi directly and spoke to Jade , she was so helpful and along with Xhris the workshop manager arranged for me to take it in the same day and even though it required an overnight stay resolved the issue to my satisfaction. Would also like to mention Anna who dealt with me as well who was very helpful .

Concerned I'm not receiving a response on issue I raised over 5 months ago, despite numerous emails.

Hi,I’m writing to raise a concern regarding the service carried out earlier this month. During the visit, my tyres were flagged as urgent, and I was advised that Leanne would be following up for approval as they are covered under my service plan.Despite several attempts to contact Leanne for an update, I have received no response. It has now been three weeks with no follow up, and I am very disappointed with the level of customer service.I would appreciate a clear update on the status of the tyre approval and confirmation of the next steps.Regards,Anthony

Hello ChrisI have spoken to Mrs Mulgrew earlier and she has raised a slight complaint in regard to her recent visit yesterday and she has tried to get through multiple times this morning and can't speak to anyone at Teesside. She said she waited a while to get the appointment and when she has left the dealership yesterday she is having issues with tyre pressure warnings which won't reset and wanted to know if we did anything in regards to that. She said her experience hasn't been great regarding this.Mobile - 07581194303Reg - NU73LXCThanks,Stephen TullyCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk

Staff left me sitting for 45 minutes after I arrived at the dealership. Another person with the same surname came in and was shown straight to a service advisor. The receptionist came to me to explain and I was expected to sit and wait while the other customer was seen to. Eventually I reached the service advisor who informed me that she had been sitting waiting and no one told her I was there. I was deeply unhappy at the poor level of surface I received

Bilal (?) was very helpful in trying to find a suitable car.

arranged to inspect/collect an Audi Approved Used A5 Quattro TDI 2023 on the 14th March 2026. Pain full amount on the 13th as there were no accounts staff at the weekend. on inspection umpteen issues with external bodywork and interior i.e. paintwork, scratches, missed areas when cleaned including wheel arches, door pillars, seats, marked central console, windows (chipped windscreen), bonnet and engine bay. Red paint on black grill and evidence of orange peel on front spoiler. Delay in refund and no response from management when escalating the matter. A total wasted journey of over 250 miles. Is this the true value for Audi Approved by Lookers?

Hello, i wish to raise a complaint that spans several years, 3 vehicles and various issues related to the service part of Lookers at Audi Teesside. I emailed Sarah Calvert (who has been exemplary and I can't thank her enough for her customer focused attitude and kind nature, this is not a reflection of her work at all, she is to be commented only) regarding the following issues. This covers my first car bought from lookers (CK66WZF), a second one(NG18BCZ) and my current vehicle (LM21YXK).See a part of the email below:"Lookers sold me a, A3 with only a few months MOT left on it, I had to bring the car in and have an MOT done, i was inconvenienced because no one checked (despite the extensive PDI that was signed off by a technician) that the car was ready to be delivered.Lookers sold me an A5 with incorrect tyres on that only had around 3mm of tread left on them, when i questioned whether they would recommend doing replacement they said yes, but refused to replace them. I had to spend £600 for new tyres appropriate to the weight and speed capability of the vehicle and have them fitted as a matter of urgency as my insurance company would have refused a claim should an accident happen due to the low speed and weight rating of the tyres that came with the car.Lookers sold me an A7 with quite obvious electrical faults that I now have to live with, this is more of an irritation than a critical thing but its still something worth noting.Lookers sold me a car with an oil leak that should have been picked up on inspection before delivery. They also failed to service the car before I bought it resulting in me driving on old oil and parts for an extended time.Lookers have taken money or deducted from my service plan for work that they have not done, at this point I cannot even say if fresh oil was put in my engine because my trust in Lookers has been driven to a very low point.I am being told that I need to pay to have parts changed that a full service should have covered. This is fraudulent activity that should be reported to the finance company who are paying for the service plan on my behalf, i am pretty sure they will be more than upset."Following this email I was informed that Chris Watson (Service Manager) would be available to speak to me today, I made my way over to the showroom to speak to Chris, on arrival I was asked to take a seat, i waited for around 20 minutes and was approached by the receptionist who was surprised I had not been seen to yet, she went to find Chris again and returned to let me know he was in a meeting and would be with me in a couple of minutes, 10 minutes later I left the showroom due to a clear disregard for the customer in the branch. I don't know about you but if I know I have a complainant waiting alongside potential new customers and existing customers I make my way out of a meeting to deal with them first as a priority that is of course unless the meeting is to decide whether or not to turn off my father's life support machine or not, then I think I would allow the customer to wait.This complaint mainly seemed from the fact I recently had the full 'inspection service', probably not even 6 weeks ago, and on my most recent visit I was told the fuel filter was overdue to be changed, why was this not done on the service? It's a service part, why would I pay £500 (or use part of my service plan) to have someone look at the car, maybe change the oil, and then tell me all is good when they have not changed the service parts? The car had an oil leak too, so the oil was nit changed until I brought it back for that fixed, so essentially I have lost a full service and nothing other than resetting the service interval has been done. That is abhorrent. The oil change should have been part of the warranty fix for the leak should it not?Every time I take my vehicle to teesside audi I feel like I am being robbed, no matter what they always try to charge me hundreds of pounds for work that i no longer trust is actually required, how many others are falling for it everytime?My latest list of things that need doing are:DSG service - fair enough.Fuel filter at around £300 - should have been done as part of the service.Suspension bushing at nearly £300 - looked fine on the audi cam and for a £25 part I am shocked at what they will claim for labour on what is a 30 minute job to swap a rubber cup for a new rubber cup.There were other items too.For resolution I would be happy to accept the items flagged on the latest 'health check' paid for by Lookers and completed as a gesture of good will. At present the car is booked in with another branch of Lookers to have the gear box oil changed. This is being done as a matter of urgency to ensure the warranty on the car remains valid.As it stands I will not consider purchasing another audi, or any vehicle from Lookers.I apologise in advance for feeling the need to complain.

Text message responses were rude and abrupt.