Good morning,Thank you for your response.The details are set out in the email chain below, but for ease I have summarised them here:• Vehicle registration at point of sale: DE21 FLW• Current vehicle registration: JL13ELL• Supplying dealership: Lookers Audi Teesside• Servicing dealership involved: Audi FarnboroughThere is no separate ticket or reference number that I am aware of at this stage — the correspondence relates to the Consumer Rights Act escalation raised regarding the above vehicle and the ongoing DPF-related repair issue.Please let me know if you need anything further to ensure this is referred to the appropriate team.Kind regards,James BellOn Wed, Jan 14, 2026 at 10:00 AM Customer Feedbackwrote:Good morningThank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.Please could you confirm your ticket number/reference your email refers to and a vehicle registration number along with branch name, so that we can ensure that it is referred to the relevant team for investigation.Kind regardsLookers Customer Service & Resolution TeamFrom: James BellSent: 13 January 2026 18:22To: Vehicle Complaints; Seamus WatsonSubject: Re: Automatic reply: Formal Consumer Rights Act Escalation – Audi Q8 (DE21 FLW / JL13ELL) James BellExternal Sender: Confirm legitimacy before acting.Evening Seamus,I hope you’re well.I’m just following up on your email from 08/01/26, where you mentioned you would review the information and liaise with the relevant parties. As you noted this may take a couple of days, I wanted to check whether there is any update or indication of next steps.Please let me know if you need anything further from me.Kind regards,James Bell

We initially arranged to see an Audi S3 on Monday 29th December 2025 and were dealing with Bilal Agha. I must say from the outset that our poor experience was not the doing of Bilal, to the contrary, he was a gentleman and a pleasure to deal with.After a test drive and some initial negotiations we agreed upon a deal to purchase the Audi S3, which is where things took a decidedly bad turn. This was entirely to do with Bilal's boss, whom I assume was the Sales Manager. I do not know his name but he was an Asian gentleman.It was explained that we would need to collect the car ideally on Wednesday 31st December, I assume to do with the figures for that month. We explained that we could not do that as it was my mother's funeral that day. Whilst Bilal was sympathetic to our situation, his manager certainly was not. He tried to pressurise us into completing the sale as soon as possible and even went as far as insisting that we collect the vehicle first thing Friday morning, 2nd January 2026, but in doing that the extra two hundred and something pounds discounted from the car would be removed.So in essence, we were pressurised into making a rash decision on the spot to agree to collect the car first thing Friday morning and in the process pay an additional two hundred and something pounds for the privilege.This was something my wife and myself were not prepared to do and we walked away from the sale, later purchasing a similar vehicle from another Audi dealership.Bilal did contact my wife on Saturday 3rd January 2025, as he said he would do, explaining that the car had been discounted by £250 and if we were still in the market to buy it. My wife explained that we were not but thanked him for his call and explained that we would willingly have gone ahead and purchased the vehicle had it not been for the poor manners and tactics of the gentleman whom I assume was his Sales Manager.May I again re-iterate that this is not a reflection on Bilal, who was courteous, attentive and helpful at all times.Our experience was such a shame as we had travelled some distance to purchase the vehicle in question.

Dear Audi Customer Services Team,I am writing to formally raise a complaint regarding an ongoing issue with the reversing camera on my Audi NU23 UKO, which I obtained on a PCP agreement approximately 16 months ago.Since taking delivery of the vehicle, the reversing camera has been unreliable and has not functioned correctly. I have returned the vehicle to Audi on three separate occasions to have this issue addressed. On the first visit, the fault was acknowledged and repaired; however, the issue reoccurred shortly afterwards. During the second visit, I was informed that no fault could be identified as the camera happened to be working at the time of inspection. On the third visit, I was advised that a software update had been applied and that the issue should now be resolved. I was also instructed to contact Audi immediately should the problem persist.Unfortunately, the fault has continued. I have emailed on two separate occasions to report this, as advised, yet I have received no response. This lack of communication is disappointing and does not reflect the level of customer service I would expect from a premium brand such as Audi.In addition to the inconvenience caused, this fault presents a genuine safety concern. I am required to reverse my vehicle off my driveway onto a busy main road multiple times each day. This road is frequently used and is also an emergency service route. The reversing camera is therefore a critical safety feature, and its ongoing failure significantly increases the risk to myself, other road users, and emergency vehicles. It is unacceptable for a safety-related feature to remain unreliable for such an extended period.The ongoing fault has been highly inconvenient, particularly given that I am paying £450 per month for a vehicle that has not performed to the standard expected since the outset. Experiencing repeated failures of an essential safety feature over a 16-month period is unacceptable.Given the length of time this issue has persisted, the multiple unsuccessful repair attempts, and the safety and inconvenience involved, I believe it is reasonable to request compensation. I have been paying for a vehicle that has not been fully fit for purpose for a significant portion of my ownership, and I would welcome Audi’s proposal for appropriate goodwill compensation to reflect this.I would appreciate a prompt response outlining how Audi intends to permanently resolve this matter, as well as details of any compensation being offered. I would also welcome clarification on my options should the issue continue, including any remedies available under my PCP agreement and consumer rights.I look forward to hearing from you as a matter of urgency.Kind regards,

The salesman Dan was very helpful, and had the car ready to drive when I arrived.I tested an Audi Q5 RS but found the seats very hard.Car prices were on the high side, but the car was clean.

Richard was a great help even though I was looking as a Company Car driver and so wouldn’t be buying directly.

Dear Dealer Principal / General Manager,I am writing to formally escalate an unresolved issue relating to my Audi Q8, which I purchased from Lookers Audi [Teesside]. At the time of purchase the vehicle was registered DE21 FLW and is now registered JL13ELL.The vehicle has been with Audi Farnborough due to a diesel particulate filter (DPF) failure, and I have now been without my vehicle since 07/11/25.Despite extensive engagement with Audi Farnborough and Audi UK, the matter remains unresolved. Audi UK have failed to provide a written outcome despite multiple assurances, missed response deadlines, and formal written chasers. As a result, I am now escalating this matter to Lookers as the supplying retailer, in line with my statutory rights under the Consumer Rights Act 2015.Under the Act, goods supplied by a retailer must be:•Of satisfactory quality•Fit for purpose•DurableA DPF failure at approximately 65,000 miles on a premium 3.0 TDI Audi Q8 does not, in my view, meet the durability standard reasonably expected of a vehicle supplied by a main dealer.In addition, the repair has not been completed within a reasonable time and has caused significant inconvenience, as I have been without use of the vehicle for an extended period with no clear resolution or timescale.The Audi Centre’s own diagnostic documentation references an “additional effect from the G505 pressure differential sensor” on the DPF. While the sensor has since been replaced, it appears likely that incorrect readings prior to replacement contributed to the DPF reaching an unrecoverable state. This supports the position that the failure is not simply normal wear and tear.I am therefore requesting that Lookers, as the retailer, now intervenes to bring this matter to a fair and timely resolution. Specifically, I am seeking:•A clear written position on liability•A resolution that reflects the premature nature of the failure•Consideration of the prolonged loss of use of the vehiclePlease provide a written response within 5 working days setting out how this matter will be resolved.As I have limited phone access during working hours, I request that all communication is handled via email.I look forward to your response.Kind regards,James BellBegin forwarded message:From: James BellDate: 29 December 2025 at 08:52:46 CETTo: Audi Customer ServicesSubject: Re: 06484876- Case EscalationDear Lameez,I hope you are well.I am writing to formally follow up on my ongoing complaint, as I remain without a written response or outcome despite multiple assurances that the matter had been escalated.As set out in your email sent at 13:11 on 11/12/25, I was advised that my concerns would be passed to a Customer Relations Manager and that I would be contacted within 48–72 hours. That timeframe passed without any written contact.The case was subsequently passed to Anton, whom I understand to be a manager. While I have had a small number of phone calls with Anton, no written position or conclusion has been provided, despite my clear request that communication be handled via email due to my limited phone availability during working hours. I have since also received SMS messages requesting phone contact only, which does not align with this request.I was also advised that a response would be provided before Christmas, which unfortunately did not happen. I have since chased this matter again without success.For clarity:• I have now been without my vehicle since 07/11/25• No written outcome, decision, or reasoning has been provided• My request for email-based communication has not been respected• Multiple stated response times have not been metAt this stage, I would ask that Audi UK provides a written response setting out:1. The current status of my escalated case2. The outcome of the review3. The reasoning behind that outcome4. Any next steps available to meGiven the length of time this matter has already been ongoing, and the significant inconvenience caused by being without my vehicle, I would appreciate a written response within 48 hours.As previously requested, I ask that communication is handled via email wherever possible.Thank you for your attention to this matter. I look forward to hearing from you.Kind regards,James BellSent from my iPhoneOn 15 Dec 2025, at 18:39, James Bellwrote:Dear Lameez,I hope you are well.I am following up on your email sent at 13:11 on 11/12/25, in which I was advised that my concerns would be shared with a Customer Relations Manager and that I would be contacted within 48–72 hours.As of today, I have not yet received any follow-up or contact regarding this matter, so I wanted to check the status of the escalation and confirm when I can expect to hear from the assigned Customer Relations Manager.As previously mentioned, I have limited access to phone calls during working hours, so I would appreciate it if communication could be handled via email wherever possible.I have now been without my vehicle since 07/11/25 due to this issue, so I would be grateful for an update at your earliest convenience.Thank you for your assistance, and I look forward to hearing from you soon.Kind regards,James Bell

Not impressed with the service, vehicle was booked in for 11:30 as a Waite service (Registration YF73 SBX, Audi Q4 ETRON), received the vehicle back at 14:50 - circa 16500 miles from new). Vehicle was supposed to be washed, still has dried bird droppings on roof and side of car (photos available if required? I also still have not received a copy of the vehicle health check now 15:40, received the vehicle back at 14:50?

Amazing experience professional and never felt under pressure did the absolute best for me already recommended to others

Further to our telephone conversation please find below details of an issue with my wife's Audi A5 Reg No. JP55 FAV that has been with Audi Teesside since September 16th.The vehicle was recalled for a software update, it had no faults and was operating perfectly before Lookers damaged it. My wife was informed that it was ready on the 16th September however it had obviously not been checked as immediately there were multiple error messages present. It was subsequently collected by Lookers.My wife is disabled, we purchased a convertible as the door width gives her improved access. She has been lent an A5 saloon and has struggled for over 3 months with access issues to your vehicle. Teesside are aware of this.We visited your After-Sales Manager on 1st December to make a complaint about the time it was taking to repair the vehicle, we were then informed that the new part would arrive on 17th December. He accepted that this situation was unacceptable and it would receive his undivided attention until it was fully resolved. He stated that he would ensure that only a Senior Tech worked on the car, that he would try to find a more suitable loan vehicle and that he would try to obtain some recompense for the delay. He also stated that he would ensure that we received regular updates, not a single item above has happened as far as we are aware, and I have been advised today that he is on holiday until the 29th December.Today my wife received a call from Leanne stating "it's about the battery that we are replacing". This is the first time that we have heard that there is a problem with the battery. Leanne promised that she would investigate and call back, this has not happened. If the battery now has a problem after the car has sat outside and not been touched for over 3 months then it is Lookers responsibility to replace it, simply recharging the battery will NOT be acceptable as lead-acid batteries can deteriorate if not used for several months and have not been trickle charged.My wife is incurring monthly charges for the internet access, Audi Connect, Audi Remote and Control etc. We expect these costs to be reimbursed.Communication has been atrocious to date, we have no idea what is happening to the car and expect to receive a status report and daily updates in future. We will not be acccepting the car back until it has been demonstated to us that it is operating perfectly in every respect. If this cannot be done shortly then we need to be discussing how Lookers intend to replace the vehicle and compensate my wife.

Good info and knowledge by rep Steve very helpful