From the moment I stepped through the door I was welcomed and made to feel comfortable. Kyra was absolutely brilliant at understanding what I was looking for, advising and was genuinely interested. She's a huge credit to Teessside Audi.

Overall good experience, shame we couldn’t close the valuation gap and complete a deal

Though my car is proving currently to be a total flop the service and updates given to me by Craig Jones have been first class and reflect the same standard delivered by the sales people who dealt with my purchase Kyra Watson and Kuram Mahmoud. If only their excellent example was taken on board by others at the site.

I purchased a new Audi Q5 NU25HVL on 25/05/2025 from Audi Teesside. It worked well as have my previous 4 Audi cars purchased from them until 12/09/25 when car started displaying many warning lights. I called Audi Assist who came to my home cleared the faults and said take the car to your dealer as they need to investigate the underlying problem. I did this the same day, I was only dealt with by the reception staff who took my details and said someone would contact me about a courtesy car the next week as this was Friday afternoon. I did not hear anything for 13 days so I called into the dealership to be told the car had been checked and I agreed to return on 26/09/25 to collect the car. I returned on 26/09/25, collected the car , drove it 200 yards and the same faults returned so I took the car straight back to the garage where I was introduced to Craig Jones (customer care) . He immediately organised a courtesy car for me and said he would take charge of the situation and update me as to progress. Then after 9 weeks on 03/12/ 25 and various updates and an improved courtesy car which proceeded to have similar issues to my car I collected my car apparently with all issues resolved. I received a gift bag as a thank you for my patience. However the car only lasted 4 days until 07/12/25 when all the same fault codes returned and this time the car would not start I had my 90 year old mother with me on a cold December day I had to arrange a taxi to collect her while I waited 2 hours for Audit Assist. Unfortunately they could not come so they sent a recovery company to come to help me they lacked the full diagnostic tools of Audi Assist but got the car started they told me to drive it home which I did and contact the dealer on 08/12/25. This I did , having tried to start the car but all the same fault codes were displayed and the car would not start so I contacted Craig Jones who said they would organise a courtesy car and look at the car again on 09/12/25.My complaint is that I procured via PCP a £53k car that does not do what it should be expected to do , I have now been without my own car for 3 months. The car has failed repairs 4 times to my knowledge and no progress is being made. I have no confidence in the vehicle now, other than further warranty repairs is there any alternative solutions you can offer me. I will certainly be seriously considering not purchasing another Audi. My partner and I have bought 8 Audi and VW cars from Lookers since 2010 and this is undoubtedly the worst.

Polite professional staff

did not follow through enquiry

Sales team not willing to talk about a deal found them a little abrupt to be honest

I am writing to provide feedback regarding my recent after-sales experience following the purchase of my car. I am disappointed to say that the process has not met the standard of service I expected from Audi, and I feel it is important to bring these concerns to your attention.On the day I received my car, I immediately encountered a fault with the window, which began opening by itself. I returned to the garage the following day, where an issue was identified. I was advised that I would receive a call with the next steps; however, no one contacted me. When I chased this up, I was told that my contact details had not been recorded, despite these clearly being available from the vehicle purchase.After the repair, which involved fitting a new switch into the door panel, I received the car back. Only a couple of days later, I noticed a further issue with the same passenger door—this time, it would not open from the inside. I returned to the garage once again and was told, without anyone actually inspecting the car, that this could not be related to the initial repair. I was again advised that someone would call me to arrange a booking, but no call came, and I had to chase this myself the following day.Given that this was a major safety concern, and no one had yet looked at the vehicle, my father examined the door. He found that the cable inside the door handle had not been attached—something that appears very likely to be connected to the earlier repair.I attempted to email the garage with my concerns, but my messages repeatedly bounced back as undelivered, despite using the address listed on the website. This added further frustration to what has already been an inconvenient and disappointing experience.I would appreciate clarification on how these issues will be addressed and what steps will be taken to ensure that this does not happen again. I also hope that my feedback will be taken seriously, as the level of communication, follow-up, and care throughout this process has fallen short of expectations.Thank you for taking the time to review my concerns. I look forward to your response.

Tom is fantastic

Andy McCamley was fantastic. I am due a company car so needed some information and a test drive before ordering through out lease company. Andy helped us with everything, the information was fantastic and really helped us chose a car. Thanks so much