Amazing experience, didn’t want to leave but had to

There was a lot of great things about living here, some cons but overall it was a great experience.

In terms of communication, the property managers communicated everything I needed. I wonted for nothing. In terms of overall living experience, my only real complaint was the noise that came from the shopping center across the way. That’s not the communities fault but I have to factor it in.

Communications with Terrena were not great. Getting a hold of a person via phone was near impossible. Thought there are usually 2-3 folks in the leasing office. Too many times called for no pickup only to walk down and have them ready to greet you was annoying and frustrating. Once getting to talk to a person, interactions were friendly and polite. But calling an email etiquette were severely lacking. Lack of email response, empty name footer (you don’t know who is really responding), and clarity thru proper communication can use a retraining.

We were on the first floor and there was a lot of noise/stomping footsteps in the unit above. Not quiet at all.

You’re leasing office staff is amazing!

The experience I had living at Terrena was dismal. It is an unlivable place. The constant fire alarms and lack of care from the staff was appalling. After speaking to many tenants I realized this problem is ongoing, and will not change. The bait and switch Terrena's staff does has one believing you are going to be in a nice updated and beautiful building. Yet, they never communicate or offer the full picture or information to what is needed as to moving in, out or when something is wrong. After many emails and questions about the property and how unsafe I felt with the alarms and what was happening I knew I had to leave. I was never informed of the information I needed to properly move out, what forms I had to fill out or what I needed to do until I was physically handing over my keys. This place 0/10 recommendations.

I loved the place

Fire alarm and no rent discount for that

Laura is absolutely amazing making the moving process super easy and fast with a big smile always on her face.