If specific dates are requested in the maintenance ticket, those should be abided by. There have been 2 different non emergency routine services that I’ve requested, and I asked for specific days because of work and other personal reasons. Both times maintenance came earlier than the requested days which caused severe interruptions to my work days. When I asked that the dates requested please be acknowledged, the interaction got a little tense.

Likely

Ryan the property manager and Ricardo the maintenance manager did an excellent job communicating with me and did an outstanding job resolving the issue.

Fixed my issue, even told me some other issues I need to get fixed. Overall, went above and beyond.

wonderful team

It was an amazing experience…

Yes, despite being a Holiday time, Ryan responded quickly. Jose, who was on-call, yet had the Flu, dispatched Derrick from Bridgewater to come and unplug our bathroom sink, which was thoroughly stopped up. Derrick had to do a little extra work, but he was very gracious, accommodating and professional. Patricia and I really appreciate all three men's extra efforts. -- Rich Byrne, #312

Maintenance is fantastic service. Thank you and no complaints from me.

Christine is amazing. She is very professional very attentive. She’s always available very patient. She has made this process so easy and a very smooth move in.. Ryan supports her very well. They both know exactly what’s going on with the tenants which is very nice to know. You can tell your company takes the time to invest in their tenants. I love my apartment. I love this community that you’ve created and I love your staff. Maintenance is amazing. I submit a request and within under 30 minutes maintenance was at my door. Looking forward to a peaceful enjoyable living. Apartment 316.

Thank you