Took a while to get someone over to our site but once they got here the problem was fixed.

Very friendly and helpful!

Technician that took care of my issue was very friendly and fixed my problem timely.

Ame support is required to remove a simple shortcut icon on the desktop

We were not here when Matt arrived but he took care of it and everything worked well.

Rob Ehrlich is always super helpful, dependable and responsive. Always happy with the service he provides.

TICKET HAS NOT BEEN COMPLETED. Call was placed to OSC on 2/28/25 to request a technician come to our location on 3/5/25 to set up a new laptop. OSC call was handled excellent, Ticket was created and copy emailed to me. I followed up with AME office in Baton Rouge on 3/6/25 to see why they did not come on 3/5/25 and was told that they did not have the ticket in their system. I forwarded the ticket information and still no reply from Chris Brown, Rob Erlich or Steve Smith. Chris replied after I followed up with him to say he could pick up the laptop Friday and take it or come to the office late 3/10/25 or early 3/12/25. The laptop was needed for a specific date and the ticket was called in timely so not sure where to the breakdown was on this.

The pin login via phone protocol isn't efficient.

Awesome as always.

Prefer to hold further comment until this service ticket is completed.