Rep got to me quickly. Fixed the problem professionally

Polite. Resolved the issue.

I talked with Ben this morning and he was very helpful and solved the problem I was having.

Team was very helpful and polite.

Excellent service!

Prompt and efficient

No problem at all contacting the AME group, there was no wait time on the phone and they were very quick to get things rolling. Very helpful and seemed to really care about getting our problem fixed!

I was having problems getting Quick Books to open and Tyler helped me out.

Quickly and efficiently completed the task and explained the process to utilize the new folder

We did a PC refresh this year because of Windows 10 expiring. We had more issues of myself and another coworker having to go back and either fix things or finish up what should have already been done. Printers not installed and scanners not working. The latest issues was the straw that broke me. A user was having a scanning issue with the images scanning upside down, leaving big white bars under the image and insurance cards scanning as an 8.5 x 14 pages size and the actual image being the size of a postage stamp. Per our staff member she was told she is the only one having issues and to just turn the page upside down when scanning so it will scan right side up. NOOOOO that should not be the answer. Take some initiative to try and figure it out. The ticket was closed stating users was good to go. I knew immediately it was something to do with the settings. After doing a screen share I discovered that the scanner driver was a WIA instead of a TWAIN. I Googled to see if there was a driver available and low and behold there was. I installed and TWAIN driver and guess what? If fixed all of the issues. We should not have to do this and should get a credit on our next billing.