Jordan was very timely in jumping in to help me. In addition, he was very thorough and instead of just focusing on one pin-point of a problem as it was described, he backed out and looked at the overall environment to see if there could be other issues and we did a review of the entire security assignments in ContentVerse. I appreciate his approach to customer service.

tech resolved issue quickly

I had an issue and it was resolved.

The access for the public drive was restored timely.

I appreciate Trevor's willingness to dig in and solve the issues I was having. Previously I was led to believe that the quarantine was the issue and I would just have to deal with the new process but Trevor did not stop until he solved the problem.

Completed timely, but I have one question when we email her the email still shows up as hwilson@mvho.org does that mean it needs to be changed in the email address?

Completed as requested.

Quick response, kind and knowledgeable staff, took care of what I needed to prepare a laptop for a new user and did some quick housekeeping as well to make sure it was running optimally.

Trevor was extremely helpful in retrieving my folder and it is greatly appreciated.

Jordan is just so awesome! He is always very timely. If he can, he actually stops by in person to make sure he fully understands my question/need, or to let me know an issue is resolved and what the issue was. While remote servicing also works (and he does this as well when warranted), I REALLY appreciate the level of customer service he provides!