Originally, I called because we thought the guest wifi wasn't allowing certain sites to be accessed. After the tech called to resolve my ticket, I told him our guest wifi was actually completely down- no internet access. I believe this was in the early afternoon. He let me know that he would be reaching back out soon after looking into a few things on his end. No call back. I called the next morning around 8 am to check the status. This problem impacted people in our entire building, and I stated this to him when we spoke the first time. Around 9 am I received a call back from the tech and he told me that he didn't continue work on our ticket yesterday because it looked like we didn't have the issue anymore. I was never called or emailed to confirm our wifi status the day before, so I was very disappointed to be told that "it looks fine from our end". I told him that this wasn't fixed and stated that maybe we need to have someone come on site because, again it effects our entire building, including teachers who were actively trying to have lessons utilizing the internet. I also let him know that the priority needed to be raised, and he told me he would start working on it right away. After another hour, a couple phone calls, and numerous times of asking me to check the guest wifi status on my cellphone, the issue was finally resolved. I do understand that sometimes help is needed from our end to resolve issues, but I didn't feel that this was the best quality service or follow through/ follow-up from the organization. The tech was very polite and friendly, which was much appreciated.

AME Group always resolves my issues in a timely manner.

I was not interrupted from what I was doing. I just had to do a few quick things, but the tech was able to fix everything remotely. It was quick.

I had just got a new phone and needed help pairing it with the computer at work.

Always makes sure that things are a priority!

Brian was very fast to fix the problem.

He helped my install an app and gave me information about the usage of the app.

The request was completed timely.

Always quick to respond and resolve a problem

Trevor did great and was patient with my lack of response.