Azalea program was not communicating with Volpara - loss of communication makes it difficult to complete ordinary tasks and delays workflow- Steve was able to locate problem and promptly resolve issue. Thank you!

The response time after submitting the service ticket was quick. The technicians were professional and knowledgeable in resolving the problem.

After a previous call with AME to get Forti Client updated. I tried to connect to the VPN from home this past weekend and discovered that it was not working. So Monday morning at aprox. 3:15 am, I turned in a ticket stating that my VPN was not working. I did not receive a call on this until Tuesday morning at 8:53 am. The technician quickly discovered that a port was set to an incorrect value and entered the correct value. He instructed me on testing this connection and all seemed to work correctly now.

The service technician was courteous and thorough.

Tech showed up checked out the Router determined it needed reset tested the internetto verify it came backdid a good job.Chris

Timeliness could have been a little better, but both technicians I worked with were very attentive and thorough. Was pleased overall with the experience.

Aaron was very helpful and resolved my printer conectivity issue.

Prompt service and quickly resolved.

Very responsive. Friendly. Professional.

They helped me resolve my issue very quickly! Everyone is always great!