Almost every issue has to go to a technician. It took two hours for technician to call.

I needed Adobe Acrobat uninstalled from my laptop. My laptop had previously been used by someone else who needed that program, but I only needed Adobe Reader. Eric Yardley uninstalled the Adobe Acrobat for me and stayed on the line to make sure any other related programs were also uninstalled. He installed Adobe Reader for me, and made sure it was working properly. Eric was very friendly, personable, and professional. I really appreciated his help and kindness.

This was a major outage for us, was happy with the work you did and help getting us back running. Was a little disppointed that the outage was not found earlier by your noc and then the communication afterwards was less than i would have liked to keep me informed.

WONDERFUL! A quick Phone call and literally within an hour we were back on line and running full steam - I was thrilled that AME did a great job diagnosing and resolving the issue very quickly!

Jesse is always wonderful! :)

The problem was fixed when I came into work the next day. No issues.

Dylan as always was excellent in getting what we needed done. He is always professional and gets things done in timely manner.

Very responsive, as if I had my own IT guy setting in the cubicle next to me. We recently started with AME, and I'm guessing this is normal. We came from a a company that has their people remote and we never talked to the same person 2x. The AME group has a pod assigned to us and it has been a welcome change. They are familiar with us and what we do.

The issue was taken care of quickly and easily. There was nothing more I could have asked for. She did a very good job.

She was pleasant and took care of the problem.