SA-LT01 was removed no problem. :)

Jeremy N and Dylan have both been very helpful.

My email essentially crashed because it was at 149% of capacity. The fix was to purchase an alternate license (?) because deleting the necessary volume of email was an extremely slow and cumbersome process. Now I have to access Outlook through the internet. I'm not wild about having to proceed this way but the tech, Lauren, was very professional and helpful. I would gladly have her assist me in the future.

Solved my problem promptly.

I called on a Tuesday and unfortunately, the technician ended up not being able to help me with my computer to printer issues, so it was transferred to service for someone to come to my office to help resolve the issue, but no one every called or came to my office on that day. Then the next day I received another service call to help and eventually it was resolved but it took a while.

Even though you all couldn't fix my problem. You got me in contact with the correct people and followed through on making sure everything succeeded.

Received assistance very quickly and professionally.

it went well and my issue got fixed

The problem was resolved eventually. It happened late on a Friday afternoon and was resolved by the time I came to the office on Monday.

There were a few different things going on after getting my new computer, then installing the new printer copier combo, Microsoft word and excel not work.Lauren was awesome helping me get things back up and running, along with Alan and Dylan taking care of the Microsoft office issues.