The rep was very pleasant and helpful, and I think did everything possible to get the mouse to work.They replaced the mouse and so far, everything is working just fine.

IT WAS A QUICK RESOLUTION TO PROBLEM

Fast friendly service

great service

This project was a little more than expected and things that AME had sent us previously was being blocked. I wanted to make sure someone knew that for the next project they do for a customer.

Eric was awesome. I was having problems logging on to my laptop and needed to be watching our ERP support queue in case we received any emails. I was panicking just a bit. Eric was able to get me on my laptop. My understanding was the issue was related to a failed windows update. Eric followed up with me throughout the day on getting the windows updates installed. I appreciate all he did.

Lauren was very knowledgeable and helpful in fixing my issue

CALLED IN ISSUE WITH BANKING AND PAYROLL, OUR PAYABLES CLERK COULDN'T LOG IN TO BANKING AND ACH WITH OUR BANK AS WE HAD OVER 23K THAT WAS OUT IN LIMBO DUE TO THE ISSUE AND OUR PAYROLL FOR THIS WEEK HAD TO BE TURNED IN THAT DAY TO OUR ACCOUNTING FIRM FOR EMPLOYEE DIRECT DEPOSIT. CALLED IT IN EARLY IN THE MORNING AND ASKED FOR A RUSH ON SOMEONE TO COME OUT TO CHECK OUT WHAT THE ISSUE WAS, END UP CALLING, I END UP CALLING AME 28HR LATER TO CANCEL THE SERVICE TICKET, WE END UP HAVING SOMEONE ELSE SWING BY AND GET US TAKEN CARE OF AND THEY WERE HERE WITHIN 2 HRS. OVERALL WAIT TIME WAS TERRIBLE, NO UPDATES OR CALL BACKS TO LET US KNOW WHEN WE WOULD BE SERVICED. WE HAVE USED AME FOR THE PAST 5 YEARS, HOPEFULLY THIS WAS A ONE OFF, OTHERWISE WE WILL CONSIDER USING A DIFFERENT TECHNICAL SUPPORT SERVICE.

Very helpful. Returned calls promptly. Called back and sent update emails.

I had laptop issues this morning and once OSC fixed things, I couldn't log into Q360 any longer. I tried my old password, tried resetting the password and nothing worked. Zabrina answered within 9 minutes of the call being submitted and was able to get my password reset and get me into Q360. I appreciate her quick response.