Patric responded quickly and took care of her issue

I needed an email address to sent to me and I had it set up within an hour or so. Great service.

Loren was quick to help!

It does not help that every time we call, we get a different person. The first person I talked to (Eric) had no clue what they were doing and this was something that should have taken 3 minutes tops on AME's end and finally after 10 minutes on the phone and he "still couldn't figure it out", I hung up and called back in the hopes of getting someone else who knew what they were doing and I did (Lauren) thankfully. Was a simple tried too many times and got locked out situation and just needed reset. To further complicate things, not only could Eric "not figure it out" but he remoted himself in our system without permission and was stuck on our computer for hours and I had to have Lauren put a call in to engineers to figure it out.

The request to have people removed from distribution lists was easy and quickly done.

Brian was able to fix the small font quickly and taught me how to fix it in the future if it occurs again

Mitch is always timely and responsive to requests and consistently follows through with communications.

I needed the time adjusted on my computer but did not have admin user name and password to update the clock synchronization. The tech also failed to get it to synchronize with server. he adjusted it manually in the computer settings with seemed good at the time but actually put my computer time stamp two hours off on my emails. later after the call I turned on daylight savings time automatically adjust and then restarted the computer and it also completed a successful time sync with network that had not been successful in five years. In the end I fixed my problem not the technician. But I do appreciate the politeness and effort he put into my issue.

Jesse was willing to go the extra mile to help. And he did it!

Ben was able to retrieve and save a huge amount of scans .