I called because we had been locked out of a computer. I spent 30 minutes on the phone with Lauren who was unable to get me back in and had to escalate the issue. When I asked if she could just reset the password she stated she was unable to find it on the server. That is concerning as it should be on the server. I informed her of the urgency of our getting back into the computer. It took another 30 minutes before the next technician called. By then I was able to get into the computer on my own. I had not been told that if I just wait 30 minutes I could try again successfully. I discussed my concerns with Alex who is the second technician I spoke with.

Was forwarded to the next level for completion.

Lauren quickly diagnosed my issue and got my system restored.

EXCELLENT!

Jesse was very helpful in getting me back to processing quickly.

Eric was very helpful and able to resolve my problem quickly

Great service!!!

Alex did a great job getting to the root of the issue.He was good with follow up as well.

AME has the best tech team!!!

Excellent service!