I did have to wait for 2 full days before anyone contacted me about my problem. Once Randy, our onsite Ame person heard about it, he contacted me and worked out my problem.

I called to get the spelling corrected on my employees Teams account. It was very quick and easy. the IT employee knew exactly what he was doing and I appreciated that.

My last communication about the issue was that it was being escalated to the next level. I'm not sure when the issue was worked on or who did it, but I'm no longer getting the "location" notification when I open Word documents. So kudos and thanks to the person who figured it out and made the change!

My U drive connect had been lost. I called AME & spoke to Craig and he was very helpful and was able to add the drive back on.

the Tech Quick and Pleasant

TJ was great, very patient and resolved my issues!!

I called several times with a promise of a call back which I didn’t receive. Had David Krol complete the ticket.

These guys work hard to find the solution to every issue we have.

Great, quick service!

Appreciate the follow ups and effort. Nick was told it would be 45 minutes to fix. This seems odd to me since Tyler fixed the issue before in less than two minutes per laptop. Issue not resolved; however, Nick is busy and does not want to deal with it since he was told 45 minutes to fix.