I needed help changing the settings on my laptop. The gentleman I worked with was very knowledgeable and so nice to work with. He got things resolved quickly. I was very pleased with the experience.

Everyone was extremely patient and took the value time to properly address. Will's assistance was amazing!

Caleb did a great job and communicated well. Note for help desk - have a list of our virtual desktops that are available to everyone, so I do not have to include or follow up on every help desk ticket.LMH-VM21LMH-VM22LMH-VM23LMH-VM24LMH-VM25LMH-VM26LMH-VM27EThanks!

AJ was very helpful and completed multiple tasks during the same call. I appreciate that! He was fast and efficient and very friendly!

Michelle was terrific. Patient and personable.

Helped solve the issues I was having in a quick time.

I had several issues to resolve and Randy was great to work with as always! His attention to detail and getting to the root of the problem instead of just treating the immediate issue is top notch. He's always so friendly and helpful and checks to be sure everything is working the way I need it before he closes the ticket.

I have called 3 times since Monday 12.15 and today is 12.19. Our problem has been escalated twice. I've emailed, sent portal requests with screen shots, talked to multiple people and I keep getting emails that I need to make sure my passwords match in Nextech and Trizetto. I have already told multiple people that the passwords do match and have been checked by both Trizetto and Nextech. Our payment posting is being manually posted, our verifications aren't working and our billing is getting errors. I sent screen shots and details in the portal and gave details over the phone to be escalated. We are needing this to be resolved as soon as possible with this being end of month and end of year.

Great service quality and patience in working with me

AJ and the person I spoke with initially were both very patient, informative, and helpful. Made the process easy and were efficient. Solved the problem!