When I switched to a new phone i was not able to get Outllook. The call was quick and solved my issue very easily

Somehow a lower quality version of Outlook got onto my desktop computer which has slowed my ability to work--taking 2-3x longer than usual because Microsoft messed up. The new version is not an upgrade; simultaneously, my computer seems to need hospice care. Thus there are multiple issues. The solution is to replace my computer, which is scheduled to happen this week. In the meantime, I am able to access email, through which much of my work arrives.

I couldn't print. Randy solved the problem in a timely and professional manner.

The person who managed my issue took care of resolution quickly and was very professional.

I lost a document and with the help of Jay and a little time, he was able to locate the document.

It was just a routine quick thing. The tech handled it quickly and conveniently.

Jared worked on this situation several times. The results are the same. I'm not sure what caused the delay in receiving scans quickly as in the past. This may be the new norm.Thank you.

My laptop would not log onto the local WIFI network.After trying to fix it remotely, I went in to the main building where your worker on site helped fix it.As he was trying things, he was explaining what he was doing. This was helpful to me. I was eager to learn what I might try in the future, should a similar incident occur.

Randy is great

Prompt attention to issue, resolved quickly