The issue was addressed efficiently and more quickly than I was expecting. Caleb was very polite and confident.

Always Professional. Thanks Guys!

Michelle took care of the issue and even installed the AME tool which was supposed to be installed on a previous ticket.

Everything was taken care of quickly!

Lori Smith spent 45 minutes trying to troubleshoot why the window wouldn't open for Ultra Tax 2022. The 2nd tech Caleb figured it out in 2 minutes and showed me how to do it. I should go in task manager and right click to maximize the window so that it is visible when the app is opened. Props to Caleb but I am disappointed that the 1st tech wasted so much time but couldn't figure it out. Maybe she just needs more training. She was very friendly and answered the phone promptly. Finally, I'm not fond of the new AI assistant answering the phone or the jazz music playing in the background while you're on hold waiting for someone to answer.

Can't ask for better service!

Came over very quickly and resolved the issue.

set up new computer, went a lot smoother than expected

Lori was extremely helpful and I enjoyed carrying on conversation with her while waiting for tasks to complete.

Jared was wonderful! Please give him a raise and a cookie.