Jared Fox was very helpful and efficient. My new laptop was set up very well. Got back to work as soon as it was done. Excellent! Thanks!

good follow up, called back based on my availability, satisfied with the support I received, thank you!

I could not access the chat on Zoom, even though it was active and others were using it. You were able to fix the problem and get me up and running in time for my meeting.

No one even called me to address the issue.

Caleb, TJ and Jason were all friendly and patient trying to find the reason behind the issue with being able to connect to the printers along with explaining things, as needed, throughout the process. Robin did have to follow up and ask for Jason to come for in person service since it was determined that the issue was in connection to the recent phone changes made so I do appreciate that she was able to escalate the matter to make sure things were resolved.

The issue was addressed efficiently and more quickly than I was expecting. Caleb was very polite and confident.

Always Professional. Thanks Guys!

Michelle took care of the issue and even installed the AME tool which was supposed to be installed on a previous ticket.

Everything was taken care of quickly!

Lori Smith spent 45 minutes trying to troubleshoot why the window wouldn't open for Ultra Tax 2022. The 2nd tech Caleb figured it out in 2 minutes and showed me how to do it. I should go in task manager and right click to maximize the window so that it is visible when the app is opened. Props to Caleb but I am disappointed that the 1st tech wasted so much time but couldn't figure it out. Maybe she just needs more training. She was very friendly and answered the phone promptly. Finally, I'm not fond of the new AI assistant answering the phone or the jazz music playing in the background while you're on hold waiting for someone to answer.