William was great, he took the time and was very helpful

Techs are very knowledgeable, and very quick

Randy is always excellent with kindness, knowledge and respect.

good.

The response was real-time in that I did not have to leave a message or have the tech research and get back with me. He understood the issue and knew exactly where to look within my system to correct the issue.

He was very quick to get me up and running which was very appreciated

Tyler was able to quickly determine an email I had questions about was phishing and to delete it.

Issue addressed and completed promptly

Randy came in and checked to make sure the microphone and projector were working.

Orson was very nice to work with and he made several attempts to resolve the issue himself before he escalated it. My biggest frustration is that he left me a voicemail and sent me an email to let me know that the problem was resolved, but I couldn't get into anything to see that he had called or emailed. I was at my desk waiting to hear back, so he must've called when I was on the phone with someone else. Another attempted phone call would've been nice.