I can't remember the technician's name but he was very helpful and fixed my problem, as well as, making a couple of suggestions that help me. I do not like the AI answering and trying to triage my issue. Probably works for someone that is computer savvy but someone that is older.

The representative assisting me today was very helpful.

The technician that came was very quick, professional and proficient. He was able to solve my problem quickly and also made sure my printer was working also before leaving. For the actual work, I am very, very please, however, it took almost 2 weeks for the technician to be given the ticket. I called AME on July 1st they had to bump the ticket up to a higher level. I called again one week later because I had not heard anything back. Finally, when I called back on 13th or 14th the technician came and solved my problem taking no longer than 15 minutes.

I called to request assistance with making sure our phones would remain rolled properly for our observance of the holiday on Friday 7/3 and remain rolled until Monday morning 7/6. I did this because there were previous issues with them not staying rolled correctly on Memorial Day holiday. They did conference in Phil Miller who was familiar with our previous issue and our phone system and he is the strongest link you have in your company! This man's professionalism is top notch. He and Courtney Conley are both assets to your company. I appreciated his attention to detail and his recognition of how imperative it is that our patient's and their families are able to reach us. I don't think everyone there understands what we do, but Phil does and I appreciated that more than I can explain.

Zach is an absolute beast. Professional, knows his stuff, and is willing to sit down with you and explain what's going on.We have a new internal IT employee and Zach took the time to go over the FortiOS and how our network is laid out for the new guy. Couldn't have asked for a better rundown.

Although it took a few days of phone tag when we touched base the issue was resolved quickly.

This email was never found and able to be released to come thru. I finally gave the students advisor my personal email and she sent it to me at that email address and it came thru to it without any issues and I signed it and sent it back without any difficulty.

You are great

Tyler was very nice and helpful

Technician was very condescending. Interrupted me. Would not let me finish my sentences to tell him what was going on, what had happened and what I needed him to check for.