Internet went down at the Burkesville office. My supervisor directed me to call. The internet came back up and I called back to let you know. I don't think any action was taken however, the gentleman I spoke with was very nice.

Todd and Loren did an excellent job configuring a firewall for our Gallipolis location yesterday.

My issue was quickly resolved from the timing of the response to the fix.

I submitted the ticket and it was taken care of timely

Our problem with lost files was handled immediately and fully without a problem. Many thanks to Daniel for his assistance.

Technicians' comments during both visits appeared to indicate a lack of confidence and training required to identify and resolve the issue, and yet corrected the problem through an applied sequence of router/server re-connections in various combinations.Technicians were personable, polite and professional.

My issue was promptly and completely resolved

My representative was able to fix the issue I was having right away and made sure everything was working okay before we got off the phone.

Brandon was very helpful in resolving my problem.

Loren continues to exceed expectations with us. He has an impressive understanding of networking and our setup specifically here at The Wells Group. Once the ISP fixed their issue he was able to configure our network within minutes and we were operational. Big shout out!