Wyatt was very helpful

I wasn't informed on what the solution was or what changed to resolve the issue, or invited to reach back out should I continue to experience issues. It seems like someone just checked a box, closed the ticket, and moved on. That's an unfortunate feeling given I've made two tickets on the same subject now and fully anticipate the problem to continue, so some explanation or reassurance seems appropriate in this situation.

very helpful !

I reached out to my team at AME with the notice that Deltek/CE was transitioning to a cloud based software. They put Ken on the ticket, he handled all the downloads & uploads for our office. It was very quick on the office end, making for little down time. Thanks AME.

Ben Norris is a absolute genius.

AJ was quick in determining the mapping issue, and made sure that I logged on and off a few times to confirm it was resolved.

I spoke with Brian and he helped me get our church's copier connected to our Executive Pastor's laptop. We attempted to connect a printer and had issues. But Brian promised to stop by the next day to see what could be done.NEXT DAY:Brian stopped by the next day, as promised. He was able to determine why the connection to the desk printer and laptop didn't work. Once he did that, he secured the cable and the desktop printer began to work.

Team went above and beyond. From the phone side that helped and then the technician that came out to fix the problem.

Was connected almost immediately to a technician named Max. He allowed me to explain the issues I was experiencing and quickly got to work resolving the issue. He explained to why he was doing what he was doing through the entire process. He was professional and quick. Start to finish less than 15 minutes.

Did not enjoy the ai operator, but when I was connected with a human, he was very helpful, and then checked back in on Monday to make sure the problem was resolved.