AME team answers the call or ticket in a timely manner. I have been impressed and appreciative on how quickly and easily the technician solves an issue. Very friendly team!

I spoke two times to a technician on Thursday, June 25. I must say that this is the first time that I have been disappointed in the service from AME. I was having trouble connecting to the email on my phone after being prompted to change my log in information for my desktop. The first time I spoke with him, he seemed very impatient with me and kept sighing like I was not moving fast enough for him. (I was already super frustrated so that didn't help). I ended up telling him that I would call back later in the day. When I called back, same technician his demeanor improved however, he changed the password on the computer and then I could no longer access my desktop email or my phone email which was quite a concern. He told me that he would have a technician call me first thing on Friday. I did receive the call but not until 2:00 p.m. the following day. In the meantime, I came in early Friday morning (I was supposed to be out that day) waiting for a call that never came. I ended up calling AME again, Orson answered the phone and was able to get the whole thing fixed in less than 15 minutes. I believe that the first technician (unfortunately, I am not able to remember his name) may need a little more training not only on the competer but on the customer service side as well.

It was a good experience. The tech was not able to figure out the issue at the time but I was told they would do some research and get back with us. A tech did get back with us the next day.

Zach was very nice and helped me out - we had to do (2) calls but he got me up and running

Very helpful

Got our problem resolved quickly.

Quick and got our problem solved.

Max did an excellent job fixing the recent update that microsoft put on my computer over the weekend.

You guys are top notch in my book.

Ben was great as always getting things resolved. We still have not received a quote for work he said we needed done.