Very quickly diagnosed the issue and resolved it immediately.

I put a ticket in about my computer freezing up. Ben had me do a restart on the computer so it could run some kind of report. After the restart, my computer did not work at all and was completely froze up. Ben asked me a bunch of questions about what was on my screen and gave me several options to try. None worked and my computer remained frozen. Ben said he would let the field tech know about my situation and possibly have someone come out that day (Monday). The field tech Brian called while I was at lunch. My coworker talked to him and the information that he had about my computer was nothing that Ben and I had talked about. Brian said he was showing I had a working computer, which I did not. Brian had no intention of coming on site and fixing my computer. Another coworker of mine set up a temporary computer for me to use and ended up talking to Brian and getting him to remote into my computer. Brain set up a few basic things, email and slack. My coworker set up everything else. It was Friday before I had a newer, fully working computer. Ben set up a bunch of stuff and transferred some things from my old computer to my new computer. Brain told me my files would not be able be restored. Again, my coworker was able to recover all of my documents and files that AME staff told me was not accessible. Overall, the work that the AME staff did was not very helpful. Most of the issues were resolved by my own coworkers. AME staff never once came on site which in my opinion would have been beneficial since I am not a computer tech and find it hard to explain computer stuff over the phone.

I have been Dealing with Mr. Steve Cox for several years now, not only he is a pleasure to work with but always has a solution for my problems and does it in a timely manner. To be honest he is the person I go to for anything technical regarding AME.

Had a link issue I though the spam filters were blocking. I put in a ticket to have it unblocked. IT folks white listed the link. The link still failed to open. I called back and a tech got with me quickly and solved the issue. They explained the problem and got me going. Very helpful.

Seamless and stress free. Got the help I needed without much hassle

GOT RIGHT IN FIXED THE PROBLEM KEPT ME ADVISED OF WHAT WAS GOING ON

Max was very kind and helpful. He fixed my problem and showed me what i can do next month. He did say, don't hesitate to reach out for help. Everyone I have talked with for help has been professional and they are very knowledgeable. We have a great support group with you all.

Your team always does a great job for us. Very knowledgable with our questions. Appreciate the service

The person was patient and thoughtful. I really appreciate them going above and beyond to help me do something I probably could've done myself (with some head banging against a wall)

The program I was using was dead in the water! AME made short work of it (Esteban). I was so grateful!