Acceptable performance.

Brian was able to effectively walk me through the process of connecting a printer to my coworker's laptop/monitor.

I called with an issue on Wednesday 7/8/26. Did not hear from anyone until Friday afternoon 7/10/26. When they called my phone there was nothing but a phone number that after over 48 hours later, I didn't recognize. They then followed up with an email but by the time I seen it it was too late for me to do anything about it. I replied back could we schedule something for next week. Received an email today 7/13/26 at 2:00pm stating that had unsuccessfully tried to reach me and instruction on how to call back. Received another email at 2:10pm that they were closing out my ticket. I don't just sit at a desk all day. That is only part of my job. I work out in the shop, make deliveries or pick up orders. The random calls 2 days after I requested help aren't going to work for someone in my situation.I don't think us using a company that is based 2 hours away from us is a very smart thing to do. I'm not very familiar with IT services so maybe the 48-hour wait is standard but that seems insane to me. Here we are 5 days later, and I still have an unresolved issue that I am having to work around.Pretty sure someone was supposed to set up a new/used computer for me last year, but he spent the majority of the day setting up the font office lady's computer and then when he was finished with that he sat in my chair in my office and didn't do squat for me. That computer is still sitting in a box on the floor by my desk where it's been since then.I am thoroughly unimpressed with your company and if I could talk them into exploring another, I would.Regards,Steve McCallister

My call box at the front door wasn't working correctly, and I was having trouble with all links. Honestly, whenever Michael Shelburne is involved in fixing anything I have trouble with it is done quickly, professionally, and perfectly. He is an ASSET to your company!!

Ben did an amazing job solving my issues.

Excellent response time and the technician, Collin, was extremely friendly and helpful!

Ben got right back to me and took care of my problem.

Michael S is the best. He always takes care of our needs - big or small. He does so with a smile and feels like part of our team.

AME team answers the call or ticket in a timely manner. I have been impressed and appreciative on how quickly and easily the technician solves an issue. Very friendly team!

I spoke two times to a technician on Thursday, June 25. I must say that this is the first time that I have been disappointed in the service from AME. I was having trouble connecting to the email on my phone after being prompted to change my log in information for my desktop. The first time I spoke with him, he seemed very impatient with me and kept sighing like I was not moving fast enough for him. (I was already super frustrated so that didn't help). I ended up telling him that I would call back later in the day. When I called back, same technician his demeanor improved however, he changed the password on the computer and then I could no longer access my desktop email or my phone email which was quite a concern. He told me that he would have a technician call me first thing on Friday. I did receive the call but not until 2:00 p.m. the following day. In the meantime, I came in early Friday morning (I was supposed to be out that day) waiting for a call that never came. I ended up calling AME again, Orson answered the phone and was able to get the whole thing fixed in less than 15 minutes. I believe that the first technician (unfortunately, I am not able to remember his name) may need a little more training not only on the competer but on the customer service side as well.