I did not have the retry folder on my computer. There was some trouble getting it installed at first but quickly found the solution and it is now working.

They were fast.

Everything was well handled

Max identified cause of [problem quick and corrected

Esteban was kind and VERY patient! I had to reschedule our phone appointment. He obliged. He answered questions I had about the updates he was making and helped me understand what I would be capable of doing. He made me understand in layman's terms, not 'tech speak'. I appreciated that. Thanks Esteban!

he was very helpful and patient with us.thank you so much Mr Mendez for setting up the computer

Steve Cox was able to efficiently help us in a quick manor.

Quick, successful and friendly service.One of best experiences yet.

Quick response, fixed the issue

This was a follow up to remove older program(s). AME remembered the pre-scheduled date and proactively contacted me to make sure the program was removed to increase hard drive space.