They were fast.

Everything was well handled

Max identified cause of [problem quick and corrected

Esteban was kind and VERY patient! I had to reschedule our phone appointment. He obliged. He answered questions I had about the updates he was making and helped me understand what I would be capable of doing. He made me understand in layman's terms, not 'tech speak'. I appreciated that. Thanks Esteban!

he was very helpful and patient with us.thank you so much Mr Mendez for setting up the computer

Steve Cox was able to efficiently help us in a quick manor.

Quick, successful and friendly service.One of best experiences yet.

Quick response, fixed the issue

This was a follow up to remove older program(s). AME remembered the pre-scheduled date and proactively contacted me to make sure the program was removed to increase hard drive space.

I put a ticket in about my computer freezing up. Ben had me do a restart on the computer so it could run some kind of report. After the restart, my computer did not work at all and was completely froze up. Ben asked me a bunch of questions about what was on my screen and gave me several options to try. None worked and my computer remained frozen. Ben said he would let the field tech know about my situation and possibly have someone come out that day (Monday). The field tech Brian called while I was at lunch. My coworker talked to him and the information that he had about my computer was nothing that Ben and I had talked about. Brian said he was showing I had a working computer, which I did not. Brian had no intention of coming on site and fixing my computer. Another coworker of mine set up a temporary computer for me to use and ended up talking to Brian and getting him to remote into my computer. Brain set up a few basic things, email and slack. My coworker set up everything else. It was Friday before I had a newer, fully working computer. Ben set up a bunch of stuff and transferred some things from my old computer to my new computer. Brain told me my files would not be able be restored. Again, my coworker was able to recover all of my documents and files that AME staff told me was not accessible. Overall, the work that the AME staff did was not very helpful. Most of the issues were resolved by my own coworkers. AME staff never once came on site which in my opinion would have been beneficial since I am not a computer tech and find it hard to explain computer stuff over the phone.