I called to see if there was an open ticket to complete the setup of a 2nd desktop for our gate personnel. I spoke with Wyatt initially. He was very patient with me as I was not involved in the initial setup of the machine so, I was not sure of a few things. He advised that he did not see an open ticket, so proceeded to open one to have someone call me back. Steve called less than an hour later and we setup a time for him to call back as I would need to go to another office to be at the computer since it is not at my desk. Steve called back at the designated time and was able to help me get everything running smoothly. Steve is always a pleasure to work with. He is knowledgeable and always answers any questions and resolves any issue that I may have. I never feel like I am being rushed to finish the call. Both Wyatt & Steve are very pleasant people to have in their respective areas. Great job!!!

Great response and Great help!

They responded to my ticket in a timely manner.

Steve is great, got to the bottom of my problem and even helped me with something else that I was having an issue with.

Always easy to get a hold of the AME team and they do everything they can over the phone to solve the problem. Our issue needed a technician on site and he was able to fix the problem within an hour of arriving. Thank you!

The representative was patient and helped me through every step.

Huge problem (authenticator, couldn't work), resolved in five minutes.

Benjamin was quite helpful and was able to walk me through the process.

Orson, was able to help very quickly.Two days prior i talked to Mac about another issue. All the techs are very professional and knowledgeable. They work very hard for us. Thank you.

He came in, asked me what was going on and what had been done. He checked a few things from my comments and fixed the problem in about 10 minutes. I wish he could have come first 2 months ago.