Ben was great. He got me what I needed very quickly so that I could continue on with the task with no interruptions.

Steve was incredibly helpful and delightful to talk to as he walked me through the steps to address my issue. I really appreciate his kindness and the kindness of all of the Louisville AME staff. Any time I have any computer problems, I know that I am in good hands with the folks over at AME and that they're going to be a pleasure to work with

request was implemented quickly

Estaban took many steps and kept trying additional tweaking until we got a good result. He wouldn't give up.

Thomas was very responsive and handled our situation very quickly

Ben did a great job of fixing the problem quickly and efficiently.

Benjamin Norris tried to get my plug in update to go through, Citrix was not being cooperative, its a Citrix problem, but he was extremely patient and very helpful.

Esteban solved my issue and was very patient and helpful.

I received a call to review my issue within 10 minutes of creating the ticket. The issue was resolved very quickly.

The Technician, Max McFarland, failed to send me the information and sent it to Annette Lynch. When the ticket was closed and I received that email, I was confused. I had to email Annette to see if she knew why the ticket was closed and she provided the details of the information I requested. Please make sure you are included the person that requested the information before closing the ticket.