Chris Fox and Typhani White were absolutely amazing throughout my onboarding experience. They were fast to respond to every request I had, consistently helpful, and made the entire process smooth and stress-free. Their support truly made a difference and helped set me up for success from day one.

I called AME cause I have a new cell phone. I was able to transfer all app from the old phone to the new one but my Microsoft work email. I created the ticket. Bob S, one of your associate called and helped me remotely to figure it out. It's been resolved.

Tyler was very helpful resolving my issue. A positive first impression of your company.

it went great i had a request and it was completed in a timely manner

My computer was running slow. It seems to be running better now.

The new AI bot prescreening is very jarring and takes significantly longer to call in a ticket. For this ticket, it didn't even get the email call back close to correct. It's literally faster for me for urgent issues to enter a ticket from the toolbar, wait until the system emails me back, and then finally call in with a ticket number than it is to wait for the bot to try to collect information. One time after the bot transferred my call to the desk, it didn't even pass along the information so I can to repeat it to the tech.

helped me gain access to email quarantine reports that I was not receiving

Several co workers where not receiving their e-mails and so we notified you and are now receiving a daily report.

hard to really get into a lot of detail that a restart fixed, especially when my restart earlier in the day did not fix it.

Very fast