Quick resolution for our last 3 issues upon escalation. Thank you Steve and Keith!

Eric was able to help Tom right away.

Prompt, efficient, and accurate as usual!

If i send a regular email requesting something that would be non-emergency, it would be great to get a confirmation back instead of an automated response. One example might be for user or desk set ups. Everything else was great!

Quick response and knowledge employee

it took a couple of days to get someone to call me back and set an time to fix it. When the time came they didnt call. They emailed later saying they were in a meeting and somebody would get with me. A couple of days later i was contacted and set a time for a couple of days later. It appeared to be fixed but then cropped up a day later. I opened another ticket and wait.

The technicians were very professional and helpful.

Keith checked the sync logs to see if the profile issue had been resolved. Everything looked fine and I had no issues today.

Bob was incredible. He helped me really quickly take care of my issue.

Orson was able to get Susan's Outlook app up and running quickly so her morning wasn't interrupted.