Issue sending jobs to the printer. Received call back to solve the issue the day after entering a ticket.
Anonymous
•
May 20, 2025
5.0/5
5.0/5
This was a complex technical issue and required a few calls to complete. Every AME representative that worked with me was knowledgable, personable, professional and, importantly, patient. It was resolved and I am very satisfied with the experience.
Anonymous
•
May 20, 2025
5.0/5
5.0/5
Eric, Bob and Pat are always great.
Anonymous
•
May 19, 2025
5.0/5
5.0/5
Eric was so helpful and explained things to me in a way that I could understand my situation.
Anonymous
•
May 16, 2025
5.0/5
5.0/5
handled my access to the printer quickly
Anonymous
•
May 16, 2025
5.0/5
5.0/5
I was having an issue with searching for documents in our company shared PRO.File app. Shortly after placing the ticket, I received a phone call. The support team remoted into my computer and also did some work on the server side and the issue was resolved.
Anonymous
•
May 9, 2025
5.0/5
5.0/5
Received callback w/in one hour and was provided answer to my question.
Anonymous
•
May 9, 2025
5.0/5
5.0/5
I was worried my email may have been compromised due to a phishing scam and fortunately there were no issues but I appreciate that the AME team member Eric Yardly was willing to look into it and put my worries to rest.
Anonymous
•
May 9, 2025
5.0/5
5.0/5
I loved working with Aaron. He was super nice and knowledgeable.
Anonymous
•
May 7, 2025
5.0/5
5.0/5
Quick, straightforward answers, and I didn't feel embarrassed about asking elementary questions about my computer or access.
Issue sending jobs to the printer. Received call back to solve the issue the day after entering a ticket.
Anonymous
•
May 20, 2025
5.0/5
5.0/5
This was a complex technical issue and required a few calls to complete. Every AME representative that worked with me was knowledgable, personable, professional and, importantly, patient. It was resolved and I am very satisfied with the experience.
Anonymous
•
May 20, 2025
5.0/5
5.0/5
Eric, Bob and Pat are always great.
Anonymous
•
May 19, 2025
5.0/5
5.0/5
Eric was so helpful and explained things to me in a way that I could understand my situation.
Anonymous
•
May 16, 2025
5.0/5
5.0/5
handled my access to the printer quickly
Anonymous
•
May 16, 2025
5.0/5
5.0/5
I was having an issue with searching for documents in our company shared PRO.File app. Shortly after placing the ticket, I received a phone call. The support team remoted into my computer and also did some work on the server side and the issue was resolved.
Anonymous
•
May 9, 2025
5.0/5
5.0/5
Received callback w/in one hour and was provided answer to my question.
Anonymous
•
May 9, 2025
5.0/5
5.0/5
I was worried my email may have been compromised due to a phishing scam and fortunately there were no issues but I appreciate that the AME team member Eric Yardly was willing to look into it and put my worries to rest.
Anonymous
•
May 9, 2025
5.0/5
5.0/5
I loved working with Aaron. He was super nice and knowledgeable.
Anonymous
•
May 7, 2025
5.0/5
5.0/5
Quick, straightforward answers, and I didn't feel embarrassed about asking elementary questions about my computer or access.