Bob Sheler has been very responsive

The technician did a good job with what she knows. We did end up having to tweak the process for a bit internally to help make it fit our specific needs. Talking to someone over the phone would be challenging to complete this.

My first contact with AME for this issue, was through Jesse, who seemed to do what was possible, sounded as if it was based on limitation of authority. Jesse stated that my request was being forwarded upstream. That call ended approximately 11:15 AM EDT.I called back at approximately 12:57 PM, after receiving no response. I was told Brandon was assigned to my file/issue and was to call me at 1:00 PM. However, Brandon had just grabbed another call & would call me back ASAP.I then called back at around 2 PM, after not receiving a return call, and was finally able to speak to Brandon. He successfully fixed the connection issue. I've had issues similar to this previously and any delay in the remedy was my procrastination. I had to chase this repair/issue which kept me from my email for over 5 hours. Email is the primary method of communication between the company employees/customers & me. Not that my importance is greater than any other Metro member, but my legal responsibilities are companywide and can impact closings documents etc. We all have bad days & I was miffed that day, but I shake that kind of crap off pretty easily.Otherwise, you guys have always been spot on & I appreciate that. Thanks & have a good week.William (Bil)l Jaquinde

My issue was never resolved. The ticket was closed and no-one contacted me.