Bob worked around our schedules and got both laptops updated, then checked to be sure everything was running normally once the updates were completed.

We have to do this procedure on the semi-regular basis. The same questions are always asked each time which I need to repeat each time this comes up rather than just tell AME I need this procedure done again. Maybe better safe than sorry? It is just somewhat redundant on my end. Also whenever I forward the information as an attached email, the recipient can never read it, it never goes through correctly for them on their end. I have no issues attaching emails such as this to others.

Keith was able to get me fixed right away.

This ticket was responded to very quickly!

AME was able to allow emails to be received from a long term friend

Zabrina corrected the issue promptly and called me to explain what happened. She had me log out of Q360 and log back in and the issue was resolved.

I am always treated with respect and have my issues resolved. I've never had a bad experience with your staff.

I appreciate both Eric Yardley and Brant Schaefer and their prompt responses to the issue with my laptop. Eric fixed my initial issue and got all the windows updates installed correctly and scanned the computer to make sure no files were corrupt. Then Brant reached out and was able to get the pin number issue resolved so I didn't receive an error every time I logged on to the computer.

Keith quickly made the changes needed to assure that the Syspro / Unipoint services will be restarted when servers are rebooted or after an error.

AME contacted Tim as requested and worked with him to quickly get his Verizon LTE connection re-established. He travels quite a bit and needs access to that connection when he's away from home.