Very pleased with the response, support, and resolution for this ticket.

At Hill and Griffith uses key facilitators when dealing with AME, so there is little 1 on 1 with AME personnel. When I have had to deal with individuals to assist when having an issue, there are so good representation and there are some that require additional general networking/ software training.

AME is always helpful, and the fellow that I spoke with last Friday was no exception. He was great.

Bob seemed as if he just wanted to do the bare minimum to help, he did not want to contact the Harmoni tech to verify the connection, it turns out the connection was bad so the Harmoni tech contacted Bob. They determined with a different ethernet cable that ours was bad. I told Bob the ends were likely not done correctly & Bob said maintenance would have to correct it. I said ok, Bob being a high-end tech, I would have thought he could have just re-done the ends, this did turn out to be the issue. Maybe that is beyond the scope of Bob's position, I am not sure but was dissapointed.

Keith was able to fix my printing issue

Very patient with me. I will say, I am not a fan of Windows 11. The several times that I had to call in the last two weeks, your people have been nothing but helpful.

Quick communication. Thorough support.

Techs quickly determined issue and solved it.

Fast, courteous, friendly

t’s been a great experience overall — the service has been outstanding, and everyone I’ve interacted with has been friendly and professional.