I was impressed with them locking my email account after noticing suspicious activity. I called when I got the notice it was locked. Was told a tech would call me back. About a half hour later they called, said they had investigated and needed access to delete the rules created and to help me reset my password and set up MFA with microsoft authenticator. It was handled very professionally and quickly.

Nathan ([Schussler], I hope I spelled his name correctly) was FANTASTIC!! He understood the problem and solved it with professionalism and care.

Issue with phishing resolved quickly.

Charlie was polite, personable, efficient, considerate, and helpful in setting up my work laptop. He knew answers to questions I didn’t know I even had, such as moving bookmarks from my personal laptop to my new work laptop.

My sound wouldn't work on Microsoft Teams. I told Ethan. He tested a few things and then reinstalled a faulty driver. Works great. He also fixed my monitor display.

Quick response completed correctly

Charlie was super helpful and easy to talk to

fixed while on call

Matt Fourman, as is always the case, took care ofour situation hands down one of the best engineersI have ever had the opportunity to work with.very efficient in what he does and leaves no stone unturned in his endeavor.thanks a million, to matt for getting us back on our feet quickly.........

Needed this done much quicker than usual and really appreciated the effort from everyone to make it happen. From OSC, and Nathan and Charlie... Much appreciated.