This was an internal ticket to assist with resetting a client's 2FA for the account he uses to connect to our shared collaboration team in MS Teams. Brandon with the OSC reached out and took care of the issue very quickly and efficiently. Our OSC team is great!

The AME rep called but I was not available, so he followed up via email to keep me posted on his progress. My ticket was taken care of quickly.

Lauren England was fantastic on this ticket with me. She was very patient and attentive to what was required. Thank you for your great work.

Program was reinstalled and works perfect

Technician was responsive to our reaching out for assistance on unlocking our computer. I would like to see something in place that shows when we can try to enter the password again instead of having to call support to unlock. this is a group computer and we were forced to change passwords, so there have been a lot of mis-keys on the password. Please look into shorter lockout times and less having to have admin unlocking computers.

Avery completed a review of Dale's account quickly and determined no hack had occurred. Dale was able to get back to work right away

Very good. AME rep was extremely patient and knowledgeable

Bob fixed the issue quickly and professionally. Thank you!!

Bob worked with me over the phone patiently for about 1 hour until he was able to resolve my scanner issue.

I was able to set up a ticket ahead of time which Jesse picked up. Later he worked with Samantha when she became available and was able to solve the issue quickly thereafter.