Caleb tried very hard to solve my computer issue and tried several different options. Not sure which one(s) succeeded but my computer updated again at the end of the day and is working perfectly today. AJ called to follow up this morning as promised and assured me AME would be available if needed. He walked me through how to reopen the ticket, if needed.

All of the workers I was in contact with were helpful/nice

The AME rep did not only solve my initial issue but attempted to fix it so it would not continue to happen in the future.

Took care of the situation with no trouble or time!

I was locked out of my computer which led to the phone call for help! I received quick and easy assistance resulting in my ability to continue my work! Thank you so much.

The tech helped me getting my outlook fixed on my phone.

PROBLEM WAS FIXED IN A REASONABLE TIME AND PEOPLE WERE FRIENDLY.

Rob is always great to work with and takes care of the issue every time we ask!

Problem was solved quickly fixing my printer.

Zach was very helpful after hours to make sure I had the connection I needed for the weekend. He then followed up after a few weeks to make sure the Forticlient patch was fixed.