To: PeakMade Real Estate Corporate Executive TeamDate: September 18, 2026Resident Name: Ma’Kayla GreenProperty: The Bluffs at Waterworks Landing — Tuscaloosa, ALUnit: 2203Move-In Date: August 16, 2026Contact: (334) 372-0264 | makaylagreen2003@yahoo.comSubject: Formal Escalation of Unresolved Apartment Conditions and Request for Early Lease TerminationTo Whom It May Concern,I am writing to formally escalate my ongoing and unresolved concerns regarding the condition of my apartment since my move-in on August 16, 2026. Despite repeatedly bringing these issues to the attention of on-site management, significant problems remain unresolved more than a month after move-in.Because my concerns have not been adequately addressed at the property level, I am requesting corporate and regional management intervention. At this point, I am no longer comfortable continuing my lease for the full lease term and am formally requesting an early termination of my lease effective December 31, 2026, without early termination penalties or additional fees.1. Uncleaned Move-In Conditions and Carpet IssuesOn August 16, I moved into an apartment that was not properly cleaned or prepared for occupancy. Belongings left behind by the previous tenant were still present, and the carpets were heavily soiled with a strong odor consistent with pet urine and feces.Although maintenance eventually arranged for the carpets to be cleaned several days after I moved in, the odor persisted. I have had to spend my own money and time attempting to make the apartment tolerable, including purchasing a carpet cleaner, cleaning supplies, and a diffuser.As a college student, these unexpected expenses and the continued condition of the apartment have created an unnecessary burden from the beginning of my tenancy.2. Persistent Pest Problems and Resulting Health ConcernsSince moving in, I have repeatedly encountered large spiders, flying insects, and large wood roaches throughout my apartment. The roaches have not been limited to one area; I have encountered them in my bedroom, kitchen, and living room, including roaches making their way into my personal bedroom. The roaches are also frequently visible at night on the exterior walls of the building and throughout the staircases, which has made entering and leaving the building particularly stressful. These pests have been particularly noticeable at night and have caused significant distress and concern about the condition of the apartment.Pest control has also entered the apartment without adequate communication regarding what areas were treated or what treatment was performed. On one occasion, after being unable to locate a roach in my bedroom, I resorted to using bug spray myself. I have a severe allergy to bug spray, and doing so resulted in an acute allergic reaction.I should not have been placed in a position where I felt I had to expose myself to a substance I am allergic to in an attempt to address an ongoing pest issue in my own apartment.3. Lack of Effective Communication and Follow-ThroughI have consistently paid my rent on time, yet my concerns have repeatedly been delayed or left unresolved.When I initially reported the apartment’s condition on move-in day, August 16, I was not offered a unit change until approximately 5:30 PM the following day, August 17. The proposed solution was to move me to a different building and a higher-floor unit.That proposed transfer did not reasonably address my circumstances. Before signing my lease, I specifically informed the leasing staff member that I have claustrophobia and cannot use elevators. Despite having communicated this before signing my lease, I was offered a transfer that would require me to move to a higher floor in a different building, which was not a workable option for me.Additionally, I am an out-of-state college student without local assistance to move my belongings. By the time this option was presented to me, I had already unpacked and established myself in the apartment because I had to work on August 17 and start my classes on August 19. Expecting me to move my belongings to another building and higher floor under those circumstances was not a reasonable solution to the problems I reported on move-in day.Communication from on-site management has also been inconsistent. There have been repeated promises to follow up that were not fulfilled, including a commitment from the property manager to contact me by Monday, September 14. I did not receive the promised follow-up.At this point, I am exhausted and frustrated with repeatedly having to report the same concerns without receiving a lasting resolution. I can’t live somewhere I constantly have to encounter bug spray that keep leading to allergic reactions and flare ups. The repeated apologies without meaningful action have significantly damaged my confidence in the property and have made me no longer want to remain in the apartment beyond the end of the year.Requested ResolutionI am requesting to be released from my lease effective December 31, 2026, without early termination penalties, additional fees, or negative credit reporting associated with the early termination.I am not requesting an immediate move-out. I am asking for the ability to remain through the end of December so that I can complete my academic semester and have adequate time to secure other housing before leaving.At this point, I simply want a clear and mutually agreed-upon path to end my tenancy at the end of the year. I would like this matter resolved professionally and without further back-and-forth at the property level.Please provide a written response from a Regional Property Manager or appropriate corporate representative within 48 business hours of receipt of this letter confirming whether this request can be approved and outlining the steps necessary to complete the lease termination.Thank you for your prompt attention. I look forward to receiving a written response.Sincerely,Ma’Kayla Green(334) 372-0264makaylagreen2003@yahoo.com

Please call

My move in was very horrible. Apartment nor room was clean.

Hello,I'm an incoming resident at The Bluff, on the 15th of August.I've tried to contact via the resident portal & via the email to The Bluff, but I have not received any response (1 week wait time).When I signed the lease, there was a 160$ monthly rent concession to reduce the original rent from 1039$ to 879$. I'm moving in on the 15th, and the rental concession have yet to be applied on the resident portal.I wonder when this will be applied? This is an urgent issue, as I want to transfer money to pay for the move-in balance.Best regards,William

Dear PeakMade Real Estate Team,I am writing to respectfully request a review of a move in situation involving your property, The Bluff at Waterworks Landing in Tuscaloosa, Alabama.My daughter, Ayden Arat, is scheduled to move into the community on August 1, 2026. We fully understand and respect that she cannot take possession of the apartment before August 1, and we are not asking for early occupancy.The challenge is that August 1 falls on a Saturday, and the leasing office does not release keys until later that morning. Ayden only has help available on Saturday to move her belongings from a storage unit into the apartment. After Saturday, that help is no longer available.To make matters more difficult, the weather forecast is calling for rain throughout the day on Saturday. Had August 1 fallen on a weekday, this likely would not have been an issue because the leasing office would have been open earlier. The combination of a weekend move in, limited office hours, severe weather, and limited moving assistance creates a very difficult situation.We are simply asking whether there is any reasonable accommodation that can be made. For example, allowing her to pick up the keys on Friday with the understanding that she will not enter or occupy the apartment until August 1, or any other solution that would allow her to begin moving first thing Saturday morning.We completely understand the importance of company policies and are not asking anyone to disregard them. We are simply asking whether there is any flexibility available under these unique circumstances.We would sincerely appreciate your consideration and any assistance you may be able to provide. Thank you for taking the time to review our request.Sincerely,Orkan AratOn behalf of Ayden Arat

I need a ledger showing proof of timely rent payment. From Wildwood Baton Rouge, LA 8/2023-7/2024.

You guys now manager The Mill or The Union in Charlotte NC. I cant get anyone to call me back from the office. This is my last months rent. My lease is up 7/25/26. The portal is not working and now i have no access to the portal. It shows a credit but that isnt correct. I also want to schedule a check out time and date with the onsite team. And i would like my security deposit back after the expiration. I need someone to call me on my cell 7048169884 to discuss and clear this up. I do not want any late fees etc. Would like to get the prorated rent paid for this month, get a walk through check out and complete my contractual obligation. Please call me asap. Thank you.

I saw on the Bluffs at Waterworks Landing website that the floorplan I signed a lease for is being advertised at a much lower rate. I wanted to ask to see if the lease can be adjusted to the now advertised rate of $699/month versus $939/month. I signed the lease back in March 2026.

Dear PeakMade Management,I am writing to formally request a review by the Regional Manager or Regional Vice President regarding several concerns related to my lease at The Bluffs at Waterworks Landing.First, I signed my lease at a monthly rate of $1,069. Within only a few days after signing, the same unit type became available for more than $200 less per month. Given the extremely short time period between my lease execution and the price reduction, I would like management to review whether any adjustment, concession, or alternative resolution may be available.Second, before signing the lease, I was informed that signing on that day would qualify me for a gift card promotion. I relied on that representation when making my decision. However, I have not received the promised gift card, nor have I received any explanation regarding its status.Third, I would like to raise concerns regarding my interaction with Leasing Manager Kris. During my efforts to discuss these issues, I found the communication unprofessional and dismissive. As a resident attempting to address legitimate concerns, I expected respectful and constructive communication.Given these circumstances, I respectfully request:1. A review of the lease pricing situation and whether any accommodation can be offered;2. A written explanation regarding the promised gift card promotion and its fulfillment;3. A review of my concerns regarding staff conduct;4. Contact information for the Regional Manager and Regional Vice President responsible for overseeing The Bluffs at Waterworks Landing.I would appreciate a written response and look forward to resolving these matters professionally.Thank you for your time and consideration.Sincerely,Feiyun Deng

Hello,I'm an anonymous resident living in one of your properties, and I recently started getting text messages from a deceptive service you use pretending to be human. It's EliseAI, and it's extremely creepy. Their privacy policy implies that they collect a vast amount of data about ME, and share it with 3rd party vendors, and simply by interacting with any of their systems they claim that I consent to all of their terms. I didn't sign up for this service, and I'm pretty sure Peakmade is the catalyst for my apartment complex utilizing this system.I've started reaching out to other tenants and informing them about these AI systems pretending to be human to collect personal data about them. This is especially creepy feeling to me because the complex recently installed new security cameras everywhere, and with how aggressive the EliseAI privacy policy is I wonder if they're getting video feed data to train their AI as well.AI companies also have a history of huge personal information data leaks, partially due to the technology itself being exploitable (LLMs can be tricked into doing things they're not supposed to), and also because of their rapid growth causing them to ignore industry standard security practices. On a personal level many AI companies are also advertising to consumers like me that they are going to put me out of my job.I don't trust this random AI company which has been forced into my life, and I'm starting to doubt peakmade and leaving negative reviews on your property. Please reconsider which companies you're partnering with and how creepy it feels for residents to be spied on.