I was told that i would be able to work a scheduled amount of hours and was hired as a medication aide, Melissa Rouse (wellness director) changed my entire schedule and told me that she did nit havre that available and took me off of the completely. I had to speak with Constance the ED to get back on the schedule, since then Melissa have been giving me the runaround about the days im supposed to work. Waiting until 9pm at night to return my calls about my schedule when i reached out to her at 1pm in the day. She is a horrible supervisor

Better communication

Rooms not available due to full occupancy, sometimes rates

Possibly cost of apartmentPossibly location of apartmentPossibly the quality of food.

Giving the residents what they are promised on tours.The food needs improvement. (It has always needed help the 18 years I’ve worked in healthcare) so not specific to the Claiborne.Listen to the residents and their voice. They sometimes will calm down if you just listen most of the times.