Leadership & management

I have worked for the Claiborne for a few years now. The communication from leadership down needs improvement. I know the heart and core values of Claiborne and I believe in that’s

It’s would better if had to Caregiver to each hall it’s a lot work taken care 12 people alone in fact it’s state required

My thoughts are scattered because I love my community but I also feel we get over looked alot of times. I stay for my residents but we as employees get no recognition or any types of incentives. No bonuses or nothing. Even after years of employment still nothing.

Response in a timely manner

1.Price Sensitivity and Competitive Pricing Pressure (Peer/ Market Comparison)2.Reputational risk from past Negative Reviews3.Economic Pressures on Families/Inflation/Regulatory Cost4.Changing needs of residents (Higher Accuity)5.Price Transparency Durning Lease signing (Many Changes in the Appendix B causing new charges on residents that have been with the Claiborne) Causing many move outs6.Constant Pluming issues and Internet issues

Location, I just feel a lot of the surrounding areas don't know we exist. More marketing and doing more out in the communities. Word of mouth. Thibodaux is a small area so just the word of mouth could be a negative barrier.

Affordability. Although I recognize we have more amenities to offer, our competition remains full with a waiting list. Both communities have waiting list and much lower in price. Please see the CMA on sharepointEngagement from team. One thing I have noticed at the other 2 communities is their team work. I have also asked how they were able to achieve a waitlist. The answer was simply a good reputation and everyone of their staff members participates. Whether that be all directors decorating and planning events together to directors eating lunch in the dinning area together. I have brought this to my ED attention and she fully plans to initiate some of these ideas to our team. She is working to make sure our team works together rather than against each otherConstruction issues/communication. I say this because we have had move outs due to ongoing toilet issues, cable tv and internet not working multiple times. Also bills do not get paid in a timely manner. Residents get upset when the grass is tall, but the company will not come out because they have not been paid. this has happened multiple times. Setting up a phone line seems to be an ongoing issue. this does not provide a good customer experience if the resident moves in and has to wait 2 months for the land line to finally be hooked up (this has happened 2 times recently). There seems to be lack of communication, which trickles down to customer experience and resident perception.

Negative ReputationInconsistent Messaging Across ChannelsStaffing or Service Issues

None