Improved food

Bar closed early and no one was flexible

Had Kanye west

Checkin is worst. The wait list system does not make sense when no one is here

Too many people

Printer is a must for travellers

The lounge is incredibly crowded, seats are limited and uncomfortable but the majority of the staff were kind and accommodating. However, Tashi in particular was shockingly rude to me and my party. She was short, rude, terrible attitude only to us while smiling towards other patrons a few feet away. It made us feel singled out, disrespected, and overall negatively impacted our lounge experience. She told me to sleep in a room to make space for more people, despite already sitting four to a couch side. She asked me to unplug my charger for another guest who insisted he didn't need it. And when I didn't, she looked at me so rudely. Multiple times after this occured she stopped talking to us and just took our plates, no words. We couldn't ask for her name, but asked a coworker and it was indeed Tashi or Tassi. Right now as I write this she came up to us in a rushed and lowkey threatening way, asking if we asked for her name, said to us "you asked my coworker?", it was nerve wracking.

We were told to just not come in and stand and wait no explanation. If they would have just told us it was a capacity thing makes sense but no communication

Glasses were dirty. Lip stains and all

Any good lounge has high protein foods. This one is horrible with bunch of carbs like rice, chick peas and salads. Not even orange juice. Just bad deal.