Not a good quality meals 😓the worst lounge in San Francisco

The “policy” that you cannot type in my number and check it against the name on my boarding pass is the opposite of good customer experience. The lounge experience should be centered around removing barriers for legitimate patrons, not putting up more barriers. The airport experience is already stressful enough. Why step out of line, download an app, create a login, etc. when I have the number, name, and legitimate membership. I’m so very very disappointed.

Food was bad, stale

Food was bad, stale

Wait times are insane considering the amount of money i pay for this. It didn’t use to be this way. Something needs to change.

Wait times are insane considering the amount of money i pay for this. It didn’t use to be this way. Something needs to change.

Too hot

Food options were limited. The options were chicken nuggets with broccoli and tofu.I would suggest to broaden them menu and offer more options.

Full. No food left. No seats anywhere

I fly out of Boston Logan and if I remember correctly, the Sapphire Lounge at Logan is also by The Club. Perhaps the Sapphire Lounge has increased my expectations.Here, I had to wait for a text in order to enter (I've had to do that at Boston before too), but once I got here, it's not that crowded. But the unsatisfactory part is the lack of food selections. At Sapphire, we could order food items using the QR code. Here, you could only order beverages.