Office was not organized in receiving our move out notice and did not process it or provide information for move out until we requested ourselves.

The leasing office staff were so helpful with information to make our move-out smooth as possible.

Excellence.

Move Out: Elevator wasn’t held despite 5 email messages exchanged including a reminder the day before. Staff messed up my move out date Generally: over my four years at the building, the quality of service provided by the staff went down each year. At the end, asking the staff a question essentially made me feel like I was bothering them despite it literally being their job

i have not gotten my security deposit back yet

I HAVE NOT MOVED OUT!! My lease ends on 1/8/2022. Mgmt told me that since I have a new roommate moving in and the old roommate is moving out on 1/8/22, they have terminated my current lease a month early in order to accommodate the new roommate! HUH!? This is NOT standard practice. To make matters worse, I got an auto-email from the Douglas telling me my renters insurance has been cancelled and Douglas will now charge me $40/mo until I buy new insurance. Well, my policy was prepaid for a year with an outside firm. So why would it be cancelled?? I emailed mgmt yesterday at 11am; so far, no response. YIKES.

Great communication

Double clean and some repairs to expensive.

The leasing office has been not very helpful I would almost say rude the lack of communication is some of the worst customer service I have ever received and I will not be recommending the Douglas to any of my friends