Just wish there were more resident events. Most of the events that took place were hosted by Starry (internet provider); but location of the Douglas was great. Super walkable.

I told old management I wanted to move out at the end of my lease 2 months in because they threatened to send my dog to pet control. Because management changed and they had no proof of this convo I had to pay 3.5K extra on top of my new rent because there was not written notice by the old team. Absolute scam I have ruined my credit from this experience.

Overall, loved my time living at the Douglas. A few problems here and there but the staff actively attempt to make things better in the community.

Office was not organized in receiving our move out notice and did not process it or provide information for move out until we requested ourselves.

The was little to no communication on move out and there were so many things that felt super slimey about this place.

The office would not hear my concerns and lied about them when I tried to have them addressed. Brandee yelled at me and threatened to call police when I tried to confront her about my experience with these 2 issues.

My overall living experience at the Douglas was not great. Despite Brandi being a phenomenal property manager, my car was broken into more than once and on my last 2 nights, my parking spot was assigned to someone else so I was left with nowhere to park. Towards the end of my lease there were many roaches in my apartment due to someone down the hall having an infestation.

The leasing office staff were so helpful with information to make our move-out smooth as possible.

Excellence.

Move Out: Elevator wasn’t held despite 5 email messages exchanged including a reminder the day before. Staff messed up my move out date Generally: over my four years at the building, the quality of service provided by the staff went down each year. At the end, asking the staff a question essentially made me feel like I was bothering them despite it literally being their job