Good afternoon,I hope you are doing well. I wanted to provide some constructive feedback regarding the overall condition of the building. While we truly appreciate the effort that goes into maintaining the property, the building is in need of some thoughtful care.In the evening, the Douglas sign is very dim—almost appearing turned off—which affects both visibility and the presentation of the property. There are also a number of broken tiles throughout the building, and the pool area is beginning to erode. The pool would benefit from a power wash, fresh paint, and general refresh to prevent further wear.Although the lobby remains one of the strongest features of the property, several amenities are no longer functioning as intended. The pool table does not sit level on the floor and leans to one side, and the net has holes. The TV on the balcony also does not turn on. Across multiple floors, there are dents and wall damage from items being moved, which need to be filled and repainted to maintain a clean and professional appearance.From a safety standpoint, cameras in the garage would be a meaningful improvement. Additionally, the elevator button panel is beginning to stick and may require repairs soon. Exterior window cleaning would also greatly improve the appearance and overall image of the property.Considering how much residents invest every month, reliable amenities and accessibility matter. Many tenants would appreciate the pool remaining open later—closing at midnight instead of 10 PM. The grills also do not appear to be working and need cleaning or repair. Lastly, it would be extremely helpful if the gate could be opened from the outside, so residents do not have to walk around the entire building to re-enter, which can be quite inconvenient.Thank you for taking the time to review these concerns. We understand that improvements require planning, coordination, and budgeting, and we appreciate the work that has already been done. These updates would help ensure the building continues to feel safe, welcoming, and well cared for for everyone who lives here.

Just wish there were more resident events. Most of the events that took place were hosted by Starry (internet provider); but location of the Douglas was great. Super walkable.

The staff is incredible! Very friendly and proactive. However, the actual building is not in great condition. The hallways are covered in pet urine, the entrances and exits into and out of the building are the same. I feel like a little pressure washing outside and near the doors would go a long way.

I told old management I wanted to move out at the end of my lease 2 months in because they threatened to send my dog to pet control. Because management changed and they had no proof of this convo I had to pay 3.5K extra on top of my new rent because there was not written notice by the old team. Absolute scam I have ruined my credit from this experience.

Clean, management is good, quiet.

Overall, loved my time living at the Douglas. A few problems here and there but the staff actively attempt to make things better in the community.

There has to be a better system for package delivery I’ve had meds stolen Amazon packages missing or stolen the luxr is the worst

The community is beautiful, the apartments are well put together and you all except medium dogs. The tour guide was great also, answered all of our questions and took his time.

The mail situation has been a nightmare, I paid for a locker situation that’s hardly utilized properly. Some of the staff is great, some of the staff is less than such. I received a noise complaint when I wasn’t home for days, and the person issuing the complaint could not give me a when or why so I could ensure I was being a decent neighbor. The “amenities” generally half work on a good day, and for the price of rent in a studio, I find that to be unacceptable. I appreciate the cleanliness and the trash valet is very great, but all in all this place is a cash grab.

Evan was great, very knowledgeable, not pushy, and very professional.